Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

VICTORIA REGINI

New Braunfels

Summary

Dynamic customer service professional with a proven track record at H-E-B, excelling in problem-solving and multitasking. Recognized for enhancing customer satisfaction through effective communication and service calls. Adept at collaborating with teams to achieve goals, consistently delivering exceptional results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Fleet Driver

H-E-B
New Braunfels
01.2023 - Current
  • Help retrieve orders from the curbside, and load them into the delivery vehicle, ensuring the product's condition is preserved.
  • Navigates multiple iPhone applications (GPS, messaging, support portal) to efficiently manage deliveries.
  • Engages with customers before, during, and after delivery to provide an exceptional experience.

Customer Solutions Specialist

THE CONTAINER STORE
Dallas
01.2021 - 01.2022
  • Delivered exceptional customer support by guiding callers through technical troubleshooting, website navigation, and product/service inquiries, ensuring high satisfaction, and first-call resolution.
  • Effectively prioritized and managed multiple tasks in a fast-paced environment, demonstrating sound judgment, and strong time management skills.

Electronics Sales Associate

WALMART
League City
01.2018 - 01.2021
  • Oversaw inventory control processes, ensuring accurate stock levels, and timely replenishment to meet customer demand.
  • Set up and activated mobile phone services, providing technical support, and account assistance to customers.
  • Collaborated with Fuji technical support to diagnose and resolve issues with both large and small-format photo printing systems.
  • Handled daily cash transactions with accuracy and integrity, maintaining compliance with company policies.

Sales Associate

PUMA
Texas City
01.2015 - 01.2018
  • Consistently exceeded sales targets, key performance indicators (KPIs), and profitability goals by delivering personalized, solution-oriented customer service.
  • Delivered an exceptional in-store experience by upholding PUMA’s brand values and service standards, contributing to increased customer loyalty and satisfaction.

Education

Bachelor of Science - Psychology

TEXAS STATE UNIVERSITY
San Marcos, TX
12.2026

Associate of Arts - Psychology

DALLAS COLLEGE
Farmers Branch, TX
12.2022

Associate of Arts - General Studies

Dallas College
Dallas, TX
12-2022

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Service calls
  • De-escalation
  • Multitasking

References

  • Kameron Munson, Resource Center Specialist, 409-996-1565
  • Anna Moya, Professor, 409-771-3635
  • Karen Little, Walmart Manager, 409-877-3377

Timeline

Fleet Driver

H-E-B
01.2023 - Current

Customer Solutions Specialist

THE CONTAINER STORE
01.2021 - 01.2022

Electronics Sales Associate

WALMART
01.2018 - 01.2021

Sales Associate

PUMA
01.2015 - 01.2018

Bachelor of Science - Psychology

TEXAS STATE UNIVERSITY

Associate of Arts - Psychology

DALLAS COLLEGE

Associate of Arts - General Studies

Dallas College

Similar Profiles

CREATE PROFILE