ABDUL-WALI LEWIS
Irvington
Summary
Resourceful and people-focused professional transitioning into the tech industry, with a strong background in operations, customer service, and problem-solving. Former NCAA Division 1 athlete with a proven track record of discipline, teamwork, and high performance under pressure. Skilled at building rapport, adapting quickly to new tools and technologies, and communicating clearly in fast-paced, high-stakes environments. Passionate about leveraging strong interpersonal skills, a competitive mindset, and a drive to win to excel in IT support or sales roles. Eager to bring grit, coachability, and a relentless work ethic to a high-growth tech team.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
Newark, NJ
08.2025 - Current
- Delivered customer-focused service in a fast-paced environment by assisting passengers, resolving issues, and ensuring smooth, on-time boarding experiences.
- Engaged with diverse customers to provide clear information, answer questions, and reduce travel-related stress, enhancing overall satisfaction.
- Collaborated with cross-functional teams to coordinate time-sensitive operations, ensuring efficiency while maintaining strict safety standards.
- Communicated complex operational updates clearly and effectively to both team members and passengers in real time.
- Trained and mentored new employees on procedures, safety protocols, and customer interaction best practices.
- Identified and implemented process improvements that increased operational efficiency and supported on-time performance.
- Utilized radio communication and internal systems to manage real-time logistics and maintain seamless coordination across teams.
Lead Ramp Agent
United Airlines
Newark, NJ
09.2022 - 03.2025
- Delivered high-quality customer service by assisting passengers with inquiries, resolving travel issues, and ensuring smooth boarding experiences in a fast-paced environment.
- Led coordination between gate agents, ramp teams, and operations using real-time radio communication to ensure efficient aircraft turnaround and on-time departures.
- Communicated clearly with passengers and team members to resolve logistical challenges while maintaining safety and operational standards.
- Demonstrated strong adaptability and problem-solving in a high-pressure, technology-driven environment with strict procedures and safety protocols.
- Supported team operations and customer satisfaction by prioritizing clear communication, organization, and attention to detail.
- Supervised and coordinated ramp personnel to maintain efficient ground operations while prioritizing safety, teamwork, and service excellence.
- Collaborated with team members to maintain safe and efficient ramp operations.
Teacher Assistant
Mount Carmel Guild Academy
West Orange, NJ
12.2021 - 09.2022
- Provided one-on-one academic and tech support to students, including those with special needs, using educational software and devices.
- Assisted in setting up and managing classroom technology such as interactive whiteboards and student tables.
- Strengthen communication skills by engaging with students, parents, and staff on a daily basis.
- Handled administrative and technical tasks such as attendance tracking and document preparation.
Education
Bachelor of Science - Science, Technology and Society
New Jersey Institute Of Technology
01-2019
undefined
South Alabama University
01-2015
Skills
- Client Communication & Service
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- High-Pressure Environment
- Fast Learner with Technical
- Able to quickly learn new systems and software
- Problem-solving
Timeline
Ramp Agent
Worldwide Flight Services
08.2025 - Current
Lead Ramp Agent
United Airlines
09.2022 - 03.2025
Teacher Assistant
Mount Carmel Guild Academy
12.2021 - 09.2022
undefined
South Alabama University
Bachelor of Science - Science, Technology and Society
New Jersey Institute Of Technology
LEADERSHIP
- NJIT Men’s Basketball Team (2015-2019)
- South Alabama Men’s Basketball Team (2014-2015)