ABDULGAFARU ADAM
Bayonne,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Operations Coordinator
Iron Mountain Information Management
01.2005 - 11.2020
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Reviewed operations reports to understand numbers and trends.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
Operations Specialist
Iron Mountain Information Management
04.2001 - 01.2005
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Tracked and analyzed reports to determine needed improvements.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
Security Officer
Pinkerton Security
01.2000 - 01.2003
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Diploma in Business Studies (DBA,1992)
Tamale Polytechnic
Tamale, Ghana01.1992
Skills
- Inbound and Outbound Calling
- Correcting Discrepancies
- Account Management
- Exceptional Communicator
- Presenting Solutions
- Customer Complaint Resolution
- Problem Resolution
- Refund Processing
Accomplishments
- Successfully completed two-week security training program.
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Security Training Certificate (Sora Card)
- Electrical Training Certificate (32BJ Training School)
Timeline
Security Officer
Allied Universal Security Services
08.2022 - Current
Operations Coordinator
Iron Mountain Information Management
01.2005 - 11.2020
Operations Specialist
Iron Mountain Information Management
04.2001 - 01.2005
Security Officer
Pinkerton Security
01.2000 - 01.2003
Diploma in Business Studies (DBA,1992)
Tamale Polytechnic