Abdul Halim Muslim Larry
Hillside,NJ
Summary
Innovative IT Support Specialist with 2+ years experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Specialist /Assistant Manager
AB Tire Auto
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Communicating with third party technical specialists
Customer Service Cashier
ShopRite
09.2017 - 12.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
Associate of Applied Science - Information Technology
Union County College
Cranford, NJ05.2024
Associate of Applied Science - Information Technology
University of Professional Studies
Accra, Ghana06.2017
Skills
- Vendor Performance Monitoring
- Delinquency Monitoring
- Avid Pro Tools
- Marketing Tactics
- Adobe Photoshop
- Microsoft Office Suite
- Network Troubleshoot
- General IT Hardware
- Operating Systems
- Communication Skills
Certification
- Google Technical Support Fundamentals
- Google Operating Systems
- Google Computer Networking
- Microsoft 365 Fundamentals
- IT Customer Service Fundamentals
Timeline
IT Support Specialist /Assistant Manager
AB Tire Auto
03.2021 - Current
Customer Service Cashier
ShopRite
09.2017 - 12.2018
Associate of Applied Science - Information Technology
Union County College
Associate of Applied Science - Information Technology
University of Professional Studies
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