Abdur Rahim
34 Metropolitan Oval, Apt -11C, Bronx -10462,NY
Summary
Dynamic Assistant Manager with a proven track record at Premium Sweets and Restaurant, enhancing customer satisfaction through effective problem-solving and staff training. Skilled in financial oversight and team leadership, I successfully reduced operational costs while fostering a collaborative environment that motivated. staff and improved service efficiency.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Premium Sweets and Restaurant
2104 Starling Ave, Bronx,NY-10462
11.2023 - 01.2025
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
Busboy
Serafina Italian Restaurant
33 East 61st, NY.-10065
01.2023 - 12.2023
- Fostered strong relationships with managers and colleagues.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
- Collaborated with host/hostess team to ensure accurate table availability information was communicated between front-of-house teams.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Improved customer experience by promptly clearing and cleaning tables after guest departure.
- Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
- Maintained a clean and organized dining area for optimal guest comfort and satisfaction.
- Promoted a safe dining environment by promptly cleaning spills and reporting any potential hazards to management.
- Effectively prioritized tasks based on urgency while maintaining composure under pressure in a fast-paced environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Ensured a positive dining atmosphere by promptly addressing any guest concerns or requests.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Provided attentive service to guests with special needs, assisting them with seating arrangements and accommodating their requests.
- Received positive feedback from both guests and team members for attentiveness, efficiency, and professionalism.Ensuring timely food delivery and table maintenance.
- Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.
- Greeted customers and provided menus upon arrival to dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
BBA -
Dhakadakshin University And College
SYLHET, BANGLADESH2020
HSC -
Dhakadakshin Govt Degree College
Golapgonz, Sylhet, Bangladesh2016
Secondary School Certificate ,SSC -
Muradia Sabuira High School
Sylhet, Bangladesh2013
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Employee performance evaluations
- Cost reduction
- Cost control
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Sales monitoring
- Customer service and satisfaction
- Active listening
- Work Planning and Prioritization
Timeline
Assistant Manager
Premium Sweets and Restaurant
11.2023 - 01.2025
Busboy
Serafina Italian Restaurant
01.2023 - 12.2023
BBA -
Dhakadakshin University And College
HSC -
Dhakadakshin Govt Degree College
Secondary School Certificate ,SSC -
Muradia Sabuira High School