Abdurahman Audu
Spring,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart
Houston, TX
07.2018 - 08.2024
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Education
Associate of Arts - Fine Arts
Houston Community College
Houston, TX07-2016
Skills
- Staff Training
- Technical Support
- Call Center Operations
- Project Management
- Customer Relationship Management (CRM)
- Audit Support
- Workflow Management
- Schedule Coordination
- Training and mentoring
- Excellent time management skills
- Social Media Monitoring
- New Hire Training
Certification
- OSHA 10
- BLS
- RADIO FREQUENCY
Accomplishments
- BEST CUSTOMER SERVICE RGIONAL.
- ADMINISTRATIVE SPECIALIST
Affiliations
YOUTH DEVELOPMENT
TALENT DEVELOPMENT .
Timeline
Customer Service Manager
Walmart
07.2018 - 08.2024
Associate of Arts - Fine Arts
Houston Community College