Abe Natour
Tinley Park,IL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Troubleshot equipment to reduce service calls and downtime.
Sales Associate
TJX Companies
06.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Business Administration
Arizona State University
Tempe, AZHigh School Diploma -
Victor J. Andrew High School
Tinley Park, IL05.2020
Skills
- Customer-Oriented
- Inventory Control
- Strategic Planning
- Training and Mentoring
- Safety Understanding
- Store Opening and Closing
- Cash Handling Expertise
- Conflict Resolution Techniques
- Business Planning
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Supervisor
Starbucks
08.2020 - Current
Sales Associate
TJX Companies
06.2019 - 02.2020
Business Administration
Arizona State University
High School Diploma -
Victor J. Andrew High School