Jeffte Sainvil
North Miami,FL
Summary
Dynamic leader with proven expertise in staff development and operations management, . Excelled in building high-performing teams and enhancing customer satisfaction through effective conflict resolution and training. Skilled in strategic planning and inventory control, achieving significant improvements in business performance and employee engagement.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
the Fresh Market
08.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Manager
Walgreen's Pharmacy
04.2014 - 07.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Customer Service Representative
whole foods makr
02.2011 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Miami Dade College
Miami, FLSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Safety understanding
- Operations Management
- Safety awareness
- Conflict resolution techniques
- Schedule Management
- Inventory Control
- Policy Enforcement
- Strategic Planning
Timeline
Shift Supervisor
the Fresh Market
08.2016 - Current
Manager
Walgreen's Pharmacy
04.2014 - 07.2017
Customer Service Representative
whole foods makr
02.2011 - 01.2014
Miami Dade College