ABE WAHID
General Manager
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
2027
2027
years of professional experience
Work History
General Manager
Sonic Drive-in
2021 - Current
- Managed, trained, coached, and monitored employee compliance with policies and practices to ensure operational effectiveness.
- Opened and closed the restaurant, created employee schedules, and adjusted staffing levels based on operational needs.
- Monitored and maintained restaurant inventory levels, placed orders for food and other supplies within the cost control procedures.
- Reinforced customer service mentality, ensuring all employees prioritized customer satisfaction.
- Resolved guest requests and complaints promptly and respectfully, collaborating with supervisors to address issues effectively.
Executive Chef, General Manager
Sky Lounge/Sky Hibachi & Sushi Bar
01.2018 - 01.2021
- Grew revenue 25 % by collaborating with chefs to redesign menus.
- Created customer feedback system that informed menu redesigns Results: 35% higher average food rating in exit survey cards.
- Hired and trained kitchen staff for specific stations to enhance operational efficiency.
- Negotiated prices and contracts, developed preferred supplier lists, and analyzed usage reports to inform purchasing decisions.
- Managed purchases and inventory through regular collaboration with account manager.
Kitchen Manager/AGM
Bar Louie
01.2016 - 01.2018
- Cut kitchen costs by 20% through sourcing better vendors improving vendor relationship and working to cut volume deals.
- Managed food, supply, and beverage orders, while conducting inventory control and stockroom audits to ensure optimal stock levels.
- Ensured daily operations functioned smoothly by coordinating tasks.
- Hired and trained kitchen staff for specific stations, cross-training team members to enhance flexibility.
- Maintain inventory levels and conduct full weekly inventory.
Kitchen Manager
The Cheesecake Factory
01.2014 - 01.2016
- Coordinated inventory management, food ordering, and BOH maintenance to support kitchen operations.
- Supported head chef by managing inventory and placing food orders in the kitchen.
- Facilitated communication between FOH and BOH, engaging with guests to enhance the dining experience.
Education
Bachelor's degree - Business Administration
University of the People
California01-2028
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Performance improvement
Operations oversight
Customer retention
Quality management
Team building
General Manager Leadership Class
(Inspired Brand)
Timeline
Executive Chef, General Manager
Sky Lounge/Sky Hibachi & Sushi Bar
01.2018 - 01.2021
Kitchen Manager/AGM
Bar Louie
01.2016 - 01.2018
Kitchen Manager
The Cheesecake Factory
01.2014 - 01.2016
General Manager
Sonic Drive-in
2021 - Current
Bachelor's degree - Business Administration
University of the People