Abeba Berhe
Shoreline,WA
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Specialist
Community Care
Everett, WA
02.2024 - Current
- Conducted Functional Behavioral Assessments, developed Behavior Intervention Plans, and monitored student progress in meeting IEP goals.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Maintained open communication with all stakeholders involved in a student's care plan in order to promote consistency across all settings.
- Provided crisis management support for students exhibiting challenging behaviors in school settings.
- Participated in interdisciplinary team meetings to discuss student progress, develop recommendations, and collaborate on educational decisions.
Business Office Associate
CarMax
Lynnwood, WA
09.2021 - Current
- Prepared bank deposits and reconciled bank statements.
- Organized documentation related to billing activities, such as contracts, statements, and invoices.
- Processed customer payments and updated billing records.
- Handled incoming calls from customers regarding their billings or other concerns.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
- Processed lien releases on existing titles according to established timelines.
Behavior Technician
KYO Autism
Lynnwood, WA
04.2023 - 10.2024
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Collaborated with families to provide support strategies for home-based interventions.
Operations Manager
Republic Parking
Seattle, WA
05.2018 - 04.2020
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Education
Bachelor of Science - Behavioral Healthcare
Lake Washington Institute of Technology
Kirkland, WA06-2026
Associate of Applied Science - Medical Assisting
Lake Washington High School
Kirkland, WA06-2026
Skills
- Positive Reinforcement
- Faculty Collaboration
- Skill Development
- Communication
- Report Writing
- Documentation skills
- Office Management
- Fluent in English, Tigrinya, Amharic
Certification
- BLS
- Right Response
Timeline
Behavior Specialist
Community Care
02.2024 - Current
Behavior Technician
KYO Autism
04.2023 - 10.2024
Business Office Associate
CarMax
09.2021 - Current
Operations Manager
Republic Parking
05.2018 - 04.2020
Bachelor of Science - Behavioral Healthcare
Lake Washington Institute of Technology
Associate of Applied Science - Medical Assisting
Lake Washington High School
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