ABEEB ADAMS

• Process bi-weekly, semi-monthly, and off-cycle payroll using Workday.

• Review and audit employee timecards, attendance records, and payroll inputs to ensure accuracy.

• Execute EIB uploads for payroll data, organizational changes, earnings, and deductions.

• Process bonuses, commissions, retroactive pay adjustments, garnishments, and special payroll transactions.

• Maintain payroll tax compliance with federal, state, and local regulations.

• Generate payroll reports supporting audits, compliance reviews, and executive reporting.

• Partner with HR, Finance, Benefits, and IT teams to ensure seamless payroll operations. • Conduct Workday payroll testing and validation within Sandbox environments

• Manage full-cycle payroll processing in Workday, ensuring accuracy and timeliness for all employee pay.
• Review quarterly payroll tax reports, and support compliance with federal and state regulations.
• Oversee year-end processing for W-2 and 1099 forms.
• Create, track, and assign support tickets using Zendesk to ensure prompt resolution of payroll-related issues.
• Respond to employee and colleague inquiries via Five9 and email, providing accurate information and support.
• Utilize Microsoft Excel to analyze and compile termination reports, ensuring data accuracy, and proper documentation.
• Run RunTerm daily to review terminations from the previous day, verify immediate pay requests, and follow up with managers and HR as needed.
• Handle direct deposit inquiries, ensuring prompt resolution, and employee satisfaction.

• Proficiently utilize platforms such as Ring, Sensus Analytics, Sensus Flex Net, and Google Docs to process customer inquiries, and support operational workflow.
• Respond to and resolve customer inquiries with professionalism; relay key information related to long-term estimated bills and service operations.
• Draft and manage customer correspondence related to collections and account updates.
• Provide clear and accurate information to both employees and management to support data-driven decision-making.
• Make outbound calls to customers to coordinate meter change scheduling and appointments, ensuring accuracy and customer satisfaction.
• Listen to inbound and outbound calls from customers seeking to schedule or modify appointments.
• Research and analyze customer accounts using Oracle Utilities Customer Care and Billing prior to engagement, ensuring prepared, knowledgeable outreach.
• Reconcile system and customer data related to long-term estimated billing using analytical tools and multi-platform navigation.

• Expert in processing payroll accurately and efficiently, ensuring full compliance with current federal, state, and local regulations.
• Proficiently managing comprehensive employee records and administering benefits programs to meet current organizational needs.
• Skilled in generating reports and offering valuable insights into current payroll costs, tax deductions, and other relevant metrics for informed decision-making.
• Skilled in overseeing 1099 and W-2 reporting, ensuring adherence to federal and state requirements.
• Reconcile payroll discrepancies by collecting and analyzing information.
• Conduct regular audits to ensure accurate and timely payroll processing.
• Manage payroll aspects of employee onboarding and offboarding processes.
• Ensure smooth transition of payroll records for new hires and terminated employees.

• Audited final paychecks for accuracy, considering employee information, benefits, salaries, taxes, vacation balances, and deductions.
• Navigated multiple software applications simultaneously to gather and compare the necessary audit information.
• Organized and prioritized data for audits using Microsoft Excel.
• Completed a high number of daily audits to meet performance goals.
• Provided support to employees, former employees, and vendors with sensitive and confidential information regarding benefits, payroll, and HR issues.
• Documented cases accurately and comprehensively in the case management tool.

• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
• Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Managed payroll data entry and processing for a number of employees to comply with predetermined company guidelines.
• Uploaded time records into the system, and made adjustments to create an accurate database for payroll processing functions.
• Solid understanding of 1099 and W-2 regulatory frameworks, with a focus on minimizing compliance risks.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings.

• Processed, verified, and reconciled accounts payable invoices.
• Monitored electronic imports to our ERP system.
• Processed payments via check, phone, and electronically.
• Researched discrepancies as necessary.
• Assisted with monthly close activities and accounts payable reconciliations.
• Managed end-to-end invoice processing, ensuring accurate and timely payments.
• Utilized billing software to generate and review invoices for clients.
• Conducted regular audits to ensure compliance with billing regulations.
• Proven track record of identifying and preventing fraudulent billing activities, minimizing risk for the organization.
• Strong attention to detail, ensuring accurate data entry, and adherence to billing guidelines.

• Verified accuracy of incoming invoices, and discovered errors that saved an average of $10,000 in overpayments annually.
• Learned the practical use of SAP for accounts payable, beating processing targets by 10%.
• Entered financial transactions into the internal database, maintaining a 100% accuracy rate, in full compliance with internal policy.
• Experienced in managing vendor relationships, and negotiating favorable payment terms.
• Proven track record of identifying and preventing fraudulent billing activities, minimizing risk for the organization.
• Collaborated with cross-functional teams to improve accounts payable processes, and reduce errors.
• Streamlined billing processes, resulting in a 5% increase in efficiency.
• Collaborated with cross-functional teams to resolve billing discrepancies.
• Implemented efficient billing procedures, reducing errors by 50%.