Abeer Balboul
Tier 1 Service Desk
Owings Mills,MD
Summary
Friendly Help Desk Technician with quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
23
23
years of professional experience
Work History
Sales Advisor
Neiman Marcus
11.2019 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
Counter Manager La Mer
Nordstrom
06.2011 - 11.2019
- Organized sale events and created eye-catching product displays to attract customers to counter.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
Reservation Manager
Movenpick Hotels & Resorts
05.2000 - 10.2010
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Worked closely with front desk to achieve full occupancy of property.
- Handled reservations and answered questions from interested patrons for busy 365-room hotel.
Education
Certificate - Software Eng
04.2022
BC in Hotel Management - Hotels
05.2000
Skills
- Speaking Clearly
- Assessment Tools
- Promotional Campaigns
- Site Visits
- Creative Solutions
- Maintaining Customer Database
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Advisor - Neiman Marcus
11.2019 - Current
Counter Manager La Mer - Nordstrom
06.2011 - 11.2019
Reservation Manager - Movenpick Hotels & Resorts
05.2000 - 10.2010
Noortech School - Certificate , Software Eng
Hotel Management - BC in Hotel Management, Hotels