Abeer Mirza
Santa Ana,CA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Barista
Dunkin' Donuts
Garden Grove, CA
08.2024 - 09.2025
- Greeted and assisted clients in a polished, professional manner, creating a welcoming first impression for the dealership.
- Managed multi-line phone system to direct calls, schedule service appointments, and handle customer inquiries.
- Maintained accurate records, updated customer information, and coordinated with sales and service departments.
- Handled administrative tasks such as filing, data entry, and processing paperwork with attention to detail.
- Maintained cleanliness and organization of the coffee station and seating area.
- Assisted customers with menu selections and provided recommendations.
- Handled cash register transactions accurately during busy shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
Barista
Da Vien Coffee
Westminster, CA
03.2023 - 08.2024
- Prepared and served a variety of coffee and espresso-based beverages with consistency and attention to detail.
- Delivered friendly, personalized service while taking customer orders and recommending menu items.
- Maintained cleanliness and organization of the café, including equipment, counters, and seating areas.
- Managed inventory by restocking supplies and monitoring stock levels for coffee, milk, syrups, and cups.
- Operated POS system to process transactions accurately and efficiently during high-volume periods.
- Managed inventory levels for coffee supplies and ingredients.
- Trained new baristas on beverage preparation techniques and customer service skills.
Server
Carolina's Italian Restaurant
Garden Grove, CA
02.2022 - 06.2023
- Provided excellent customer service by taking orders, serving meals, and ensuring guest satisfaction in a fast-paced Italian restaurant.
- Operated POS system to process payments, handle cash transactions, and manage dine-in and takeout orders.
- Answered phone calls, took reservations and orders, and communicated clearly with kitchen staff.
- Maintained cleanliness and organization by bussing tables, restocking supplies, and preparing beverages including coffee.
Customer Service Representative
McDonald's
Fountain Valley, CA
12.2020 - 01.2022
- Greeted customers with a friendly attitude, took accurate food orders, and ensured fast, efficient service.
- Operated the cash register and drive-thru system to process cash, credit, and mobile payments quickly and accurately.
- Maintained a clean and organized front counter and dining area, restocked supplies, and followed sanitation standards.
- Assisted in preparing and packaging food items during peak hours, ensuring quality and consistency.
Education
Bachelor of Science - Chemistry, Minor in Business
University of California, Irvine
Irvine, CA 09.2024 - 09.2025
Skills
- Excellent customer service
- Fast and efficient multitasking
- Quick learner
- Problem solving and teamwork
- Ability to handle multiple task efficiently in a fast paced environment
Timeline
Bachelor of Science - Chemistry, Minor in Business
University of California, Irvine
09.2024 - 09.2025
Barista
Dunkin' Donuts
08.2024 - 09.2025
Barista
Da Vien Coffee
03.2023 - 08.2024
Server
Carolina's Italian Restaurant
02.2022 - 06.2023
Customer Service Representative
McDonald's
12.2020 - 01.2022