ABEL ACOSTA
Bronx,NY
Summary
Experienced team leader with extensive background in fast-paced restaurant environments. Proven success in managing staff, training new hires, and ensuring customer satisfaction. Skilled in creating work schedules, delegating tasks, and meeting customer demands. Eager to bring excellent management and problem-solving skills to a new role in the food service industry.
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
4
4
years of professional experience
Work History
Shift Manager
Pizza hut
Bronx, Ny
09.2023 - Current
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Maintained a safe work environment by enforcing company policies and procedures
- Promoted customer satisfaction by addressing complaints and issuing refunds
- Established and maintained positive and professional employee relationships
- Oversaw daily operations while managing multiple projects simultaneously
- Monitored inventory levels and placed orders when necessary, ensuring stock availability at all times
- Prepared and submitted daily reports to management
- Identified areas of improvement within the team and implemented strategies to increase productivity.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Maintenance Supervisor
Riverdale rehab center
Bronx, Ny
10.2022 - 03.2023
- Monitored inventory and ordered new supplies to meet demand for repairs
- Scheduled and supervised the work of maintenance personnel
- Communicated with management to improve building needs and upkeep with equipment upgrades and performance
- Ensured that all repairs were completed in a timely manner while adhering to budget constraints
- Oversaw the maintenance of mechanical, electrical, plumbing and other systems
- Ordered necessary materials, supplies and tools needed for completion of assigned tasks
- Provided technical guidance to maintenance staff members on the proper use of tools and equipment
- Managed a team of maintenance personnel to coordinate the daily operation of building maintenance services.
- Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Developed and implemented a comprehensive preventive maintenance program for all production machinery.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
Maintenance Crew Member
Priority care group
Bronx, Ny
01.2021 - 09.2022
- Collaborated with other team members to complete projects efficiently and effectively
- Assisted in the installation of new machinery as needed
- Assisted with minor repairs such as replacing light bulbs or repairing plumbing fixtures
- Checked all equipment regularly to ensure proper functioning before use
- Performed daily cleaning duties, including dusting, sweeping, mopping and vacuuming floors, wiping down surfaces, emptying trash receptacles and restocking supplies
- Cleaned up spills quickly and safely using appropriate materials such as mops, sponges and paper towels
- Provided support for special events by setting up tables chairs in designated areas
- Reported any maintenance issues to supervisor or building manager in a timely manner
- Utilized effective communication skills when interacting with co-workers or customers.
- Inspected building interiors and exteriors for needed repairs or replacements.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Repaired minor plumbing issues such as clogged drains, leaking faucets, broken pipes.
- Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
- Assisted with installation of new equipment when necessary.
- Cleaned air conditioning units to ensure proper functioning.
- Maintained inventory of tools and supplies used for repairs and maintenance projects.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Installed new locks on doors when requested by management staff.
- Replaced washers, dryers, stoves, refrigerators, dishwashers., when needed.
- Assisted with painting projects both inside and outside the facility.
- Provided support to other crew members during large-scale maintenance tasks.
- Removed debris from roofs and gutters to prevent water damage.
- Cut grass around the perimeter of the building using a lawn mower.
- Trimmed trees and bushes to maintain a neat appearance at all times.
- Cleared walkways of snow and ice during winter months.
- Replaced door handles and hinges when necessary for security purposes.
- Checked fire alarms regularly for proper operation.
- Sealed cracks in concrete surfaces to protect against water damage.
- Applied sealant around windowsills to keep out drafts and pests.
- Managed inventory of maintenance supplies and equipment.
Education
High School Diploma -
Walton High School
The Bronx, NYSkills
- Team Development
- Schedule oversight
- Supply Ordering
- Inventory Control
- Staff Development
- Equipment Troubleshooting
- Safety Compliance
- Quality Assurance
- Punctual and Reliable
- Policy administration
- Energetic and Enthusiastic
- Flexible Schedule
- Shift checklists
- Payment Processing
- Staff Motivation
- Staff Training and Onboarding
- Scheduling expertise
- Cash Handling
- Relationship Building
- Decision-Making
- Schedule Management
- Workplace Safety
- Opening and closing procedures
- Delegating Work
- Inventory controls
- Sales Strategies
- Mentoring and Coaching
- Employee Training
- Handling Customer Complaints
- Interpersonal Skills
Timeline
Shift Manager
Pizza hut
09.2023 - Current
Maintenance Supervisor
Riverdale rehab center
10.2022 - 03.2023
Maintenance Crew Member
Priority care group
01.2021 - 09.2022
High School Diploma -
Walton High School