Abel Mekebeb
Hotel Managment & Consulting
Harrisonburg,VA
5
years of professional experience
1
Language
Detail-oriented Guest Service Manager with expertise in hospitality and customer service management. Promoted high-quality service delivery through effective guest engagement and attention to detail. Skilled in training staff on service standards and resolving issues to enhance guest satisfaction. Contributed to operational efficiency and revenue growth in previous roles.
Work History
Assistant General Manager
7 Months- Led daily operations to enhance guest satisfaction and streamline service protocols.
- Managed staff scheduling, optimizing labor costs while maintaining quality service standards.
- Developed training programs for new hires, fostering team cohesion and improving service delivery.
- Implemented process improvements that increased operational efficiency and reduced response times.
- Analyzed guest feedback data to identify trends and drive actionable improvements in service offerings.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Room inspections
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Guest Service Manager
9 Months- Supervised front desk operations to ensure efficient guest check-in processes.
- Handled guest inquiries and resolved issues promptly and professionally.
- Resolved guest inquiries and issues with a focus on prompt and professional service.
- Trained and mentored team members on customer service best practices.
- Managed guest feedback to implement targeted improvements in service quality.
- Coordinated room assignments and maintained accurate reservation systems.
- Reserved guest rooms over phone, in person, and via computer for travelers and provided confirmations.
- Prepared weekly schedules for all guest service personnel.
- Monitored reservations to track incoming parties and special events.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Provided support with day-to-day operational issues related to guest services.
- Assisted the GM and AGM in the daily running of the hotel.
Guest Services Supervisor
1 Year 6 Months- Resolved escalated guest issues, ensuring satisfaction for an average of 75 guests daily.
- Managed guest inquiries and resolved issues promptly and effectively.
- Resolving and Quelling any guest escalated guest issues & handling an average of 75 guests daily.
- Act as the main contact point for the training & onboarding of new front desk agents.
- Managed guest inquiries and promptly resolved issues to enhance guest satisfaction.
- Supervised front desk operations, facilitating efficient guest check-in processes.
Front Desk Agent
1 Year 11 Months- Greeted guests warmly and provided check-in assistance at the front desk.
- Managed front desk operations to ensure efficient guest service.
- Recognized as employee of the year in 2022 for outstanding service.
- Run the bar and restaurant in the hotel lobby.
- Assisted guests with local information, dining recommendations, and transportation options.
- Welcomed guests and facilitated smooth check-in process at front desk.
- Answered phones, responded to inquiries, and took messages.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Ensuring optimal and quality comfort for guests.
- Employee of the year (2022).
- Run the bar and restaurant of the hotel lobby.
Sales Associate
4 Months- Contacted potential customers to generate sales opportunities.
- Contacting potential customers to capitalize on sales opportunities.
- Handled cash transactions accurately at point-of-sale. & catering to about 60-100 customers a day.
- Cash handling & catering to about 60-100 customers a day.
- Processed transactions accurately using point-of-sale systems.
- Stocked merchandise and organized displays to enhance visual appeal.
Sales Associate
4 Months- Assisted call-in customers with inquiries and order placements to ensure satisfaction.
- Handled cash transactions while serving 60-100 customers daily, ensuring a smooth checkout experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized sales floor to create inviting shopping environment.
- Maintained a clean and organized sales floor to enhance the shopping experience.
- Assisting call-in customers with questions and orders.
Education
High School Diploma
Some College (No Degree) - Business Management
Skills
Guest service management
Front office operations
Point-of-sale management
Inventory control
Sales strategy development
Booking system optimization
Operational efficiency
Process improvement
Financial reporting
Microsoft Suite
Team leadership
Staff scheduling
Staff training/development
Customer service
Guest relations
Staff development
Problem solving
Point-of-sale systems
Customer relationship management
Inventory
Staff training
Accomplishments
- Supervised team of [10 - 15] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
References available upon request.
Education
other
Languages
Korean
Professional Working
Timeline
Assistant General Manager
Hotel Managment & Consulting
02.2026 - CurrentRead More
Guest Service Manager
Olympia Hospitality Managment
04.2025 - 01.2026Read More
Guest Services Supervisor
Olympia Hospitality Managment
10.2023 - 04.2025Read More
Front Desk Agent
Olympia Hospitality Managment
11.2021 - 10.2023Read More
Sales Associate
HENNES & MAURITZ H&M
07.2021 - 11.2021Read More
Sales Associate
MACY'S RETAIL
04.2021 - 08.2021Read More
SAINT. MARY'S UNIVERSITY
Some College (No Degree) from Business Management
Read More
Bashewam High School
High School Diploma
Read More