Ashley McGeorge
Kingston,TN
Summary
Reliable, people-focused professional with deep experience in store operations and team leadership. Strong in scheduling, training, and compliance, with a record of keeping service, cleanliness, and guest satisfaction on track. Ready to support smooth daily execution and team performance.
Overview
2027
2027
years of professional experience
Work History
Assistant General Manager
Buc-ee's
Crossville, Tennessee
10.2021 - Current
- Coordinated payroll, staffing, and operations planning with general manager to enhance efficiency.
- Motivated and led team members to collaboratively achieve sales and service targets.
- Trained associates on customer service expectations and store processes.
- Adjusted staff schedules and shift assignments to optimize coverage during peak customer traffic.
- Monitored safety practices and cleanliness standards across work areas.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Assisted food service cashier and housekeeping teams during high-volume periods.
General Manager
Cracker Barrel
Alcoa, Tennessee
01.2021 - 09.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed labor planning and daily shift execution
- Coached managers on guest service and team standards
- Trained staff on service, menu, and store procedures
- Resolved guest concerns with Cracker Barrel hospitality standards
- Scheduled team members for dining room and kitchen coverage
- Monitored food quality, safety, and cleanliness compliance
- Reviewed inventory levels for restaurant and retail sales floor
General Manager
Cracker Barrel
Lenoir City, Tennessee
08.2018 - 01.2021
Assistant Manager
Cracker Barrel
Cleveland, Tennessee
2014 - 2018
- Coordinated staff schedules, breaks, and shift coverage for daily service needs
- Trained team members on hospitality standards, menu knowledge, and service steps
- Monitored food safety, cleanliness, and sanitation across kitchen and dining areas
- Supported opening and closing duties, including cash handling and daily reports
- Assisted with inventory checks, supply ordering, and stockroom organization
- Enforced company policies, safety rules, and restaurant quality expectations
Employee Training Coordinator
Cracker Barrel
Athens, Tennessee
2012 - 2014
- Coordinated onboarding schedules for restaurant and retail team members.
- Prepared orientation materials for new hire training sessions.
- Maintained employee training records and completion documentation.
- Communicated training needs with managers, shift leaders, and store teams.
- Monitored compliance training requirements for front-of-house and back-of-house staff.
- Assisted with classroom sessions, hands-on coaching, and follow-up support.
Server
Cracker Barrel
Cleveland, Tennessee
06.2003 - 2012
- Delivered meals promptly while checking guest satisfaction throughout dining experience.
- Took food and drink orders using Cracker Barrel service standards.
- Suggested menu items and seasonal favorites based on guest preferences.
- Coordinated with kitchen staff to support accurate order preparation.
- Reset tables and maintained dining room cleanliness during service rushes.
- Supported team members with side work and shift-ready restaurant setup.
Education
High School Diploma -
Clovis West High School
Fresno, CA06-2002
Lee University
Cleveland, TNSkills
- Guest service management
- Operational management
- Store operations
- Payroll management
- Staff scheduling
- Employee training
- Recruitment support
- Food safety compliance
- Attention to detail
- Conflict resolution
- Effective communication
Accomplishments
- Associate manager of the district 2018 & 2019
Timeline
Assistant General Manager
Buc-ee's
10.2021 - Current
General Manager
Cracker Barrel
01.2021 - 09.2021
General Manager
Cracker Barrel
08.2018 - 01.2021
Server
Cracker Barrel
06.2003 - 2012
Assistant Manager
Cracker Barrel
2014 - 2018
Employee Training Coordinator
Cracker Barrel
2012 - 2014
High School Diploma -
Clovis West High School
Lee University