Abel Morales
Newark,NJ
Summary
- Motivated HVAC student with strong communication and teamwork skills. Aiming to establish an HVAC business by the age of 25. Seeking opportunities to further develop practical experience in the HVAC and construction industries. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Board of Consumer Affairs
09.2023 - Current
- Assisted consumers with inquiries and complaints, ensuring high level of customer satisfaction
- Gained experience in managing customer relationships and resolving disputes
- Collaborated effectively with team members to improve service processes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Roofing Salesperson
Humberto Garcia
07.2024 - 09.2024
- Improved sales performance by tailoring presentations to suit individual client needs and preferences.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Managed about 20 Houses/Roofs
Education
HVAC Program -
Eastwick College
Nutley, NJ09.2024
High School Diploma -
East Side High School
Newark, NJ06.2023
Skills
- Communication Skills
- Teamwork
- Problem Solving
- Time Management
- Active Listening
- Microsoft Outlook
- Customer Service
Certification
- Roofing Certification
- HVAC Certification (In Progress)
References
Available upon request.
Gym
I like maintaining my health and lifting weights making sure i live a long and happy life.
Timeline
Roofing Salesperson
Humberto Garcia
07.2024 - 09.2024
Customer Service Representative
Board of Consumer Affairs
09.2023 - Current
HVAC Program -
Eastwick College
High School Diploma -
East Side High School
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