ABEL PALOMO IBARRA
Dallas
Summary
Customer service professional adept at supervising daily operations and addressing customer inquiries with empathy. Strong focus on continuous improvement, with experience in coordinating inventory management and implementing effective training to elevate team performance and service standards.
Overview
7
7
years of professional experience
Work History
Area Supervisor
Sonic Drive Inn
Fort Worth
05.2022 - Current
- Supervised daily operations of multiple locations to ensure consistent service quality.
- Trained and mentored staff on customer service and operational procedures.
- Managed scheduling and staffing to meet peak service demands effectively.
- Implemented training programs to enhance employee performance and engagement.
- Coordinated inventory management and supply ordering for optimal stock levels.
- Ensured compliance with health and safety regulations across all locations.
- Collaborated with management to refine operational processes for efficiency improvements.
Patient Navigator & Front Desk
AOC/AHF
Fort Worth
02.2019 - 04.2022
- Coordinated patient appointments and follow-ups for healthcare services.
- Assisted patients in navigating insurance and financial support options.
- Educated patients about treatment plans and available resources.
- Collaborated with healthcare providers to streamline patient care processes.
- Facilitated communication between patients and medical staff effectively.
- Resolved patient inquiries and issues with empathy and professionalism.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Maintained accurate patient records and documentation for compliance purposes.
- Trained new staff on patient navigation protocols and procedures.
Education
Associate of Arts - Basics
Mountain View College
Dallas, Texas07-2026
Train The Trainer - Business Management
Sonic university
Oklahoma City01-2016
Management Leadership Certification - Customer Service/Business Management
Sonic University
Oklahoma City01-2012
High School Diploma -
W. H. Adamson High School
Dallas, Texas01-2003
Skills
- Customer relationship management
- Customer service excellence
- Operational oversight
- Inventory management
- Process optimization
- Workflow optimization
- Process improvement
- Staff training
- Time management
- Problem solving
- Negotiation skills
- Microsoft Office proficiency
- Interpersonal communication
- Customer interaction
Accomplishments
- People Person award, 2012
- Difference Maker award, 2014
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
Languages
English
Professional
Spanish
Professional
Timeline
Area Supervisor
Sonic Drive Inn
05.2022 - Current
Patient Navigator & Front Desk
AOC/AHF
02.2019 - 04.2022
Associate of Arts - Basics
Mountain View College
Train The Trainer - Business Management
Sonic university
Management Leadership Certification - Customer Service/Business Management
Sonic University
High School Diploma -
W. H. Adamson High School