Abel Pelaez
Waukegan,US
Summary
I want to use my passion for engaging with people while working a stimulating and challenging environment that will provide me with opportunity to leverage my customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Representative
Direct Factory Furniture
10.2020 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer daily customer telephone calls promptly.
- Enhanced customer satisfaction by providing comprehensive product knowledge.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Loss Prevention Officer
Walmart Inc.
08.2018 - 10.2020
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Customer Service Representative
Family First Services
07.2015 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helped customers with providing insurance quotes and tax return services.
- Assisted Spanish speaking customers in translating.
Education
High School Diploma -
Warren Township High School - Gurnee IL
Gurnee, IL 05.2011
Skills
- Multitasking Abilities
- Engaging with Diverse Customers
- Analytical Skills
- Marketing Strategies
- Interpersonal Skills
- Billingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service and Sales Representative
Direct Factory Furniture
10.2020 - Current
Loss Prevention Officer
Walmart Inc.
08.2018 - 10.2020
Customer Service Representative
Family First Services
07.2015 - 08.2018
High School Diploma -
Warren Township High School - Gurnee IL
Similar Profiles
Mercedes DerosierMercedes Derosier
Sales Associate at Factory Direct FurnitureSales Associate at Factory Direct Furniture
Madison MortonMadison Morton
Sales Associate at American Factory Direct FurnitureSales Associate at American Factory Direct Furniture
Manpreet KaurManpreet Kaur
Inventory Manager at Factory Direct FurnitureInventory Manager at Factory Direct Furniture