Abel Pelaez
Waukegan,US
Summary
I want to use my passion for engaging with people while working a stimulating and challenging environment that will provide me with opportunity to leverage my customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Representative
Direct Factory Furniture
10.2020 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer daily customer telephone calls promptly.
- Enhanced customer satisfaction by providing comprehensive product knowledge.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Loss Prevention Officer
Walmart Inc.
08.2018 - 10.2020
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Customer Service Representative
Family First Services
07.2015 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Helped customers with providing insurance quotes and tax return services.
- Assisted Spanish speaking customers in translating.
Education
High School Diploma -
Warren Township High School - Gurnee IL
Gurnee, IL 05.2011
Skills
- Multitasking Abilities
- Engaging with Diverse Customers
- Analytical Skills
- Marketing Strategies
- Interpersonal Skills
- Billingual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service and Sales Representative
Direct Factory Furniture
10.2020 - Current
Loss Prevention Officer
Walmart Inc.
08.2018 - 10.2020
Customer Service Representative
Family First Services
07.2015 - 08.2018
High School Diploma -
Warren Township High School - Gurnee IL
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