Johana Estrada
Waukegan
Summary
Excelled in high-stress conflict resolution and meticulous quality inspections, leveraging advanced computer skills and a positive attitude. Achieved significant improvements in customer satisfaction and product quality through teamwork, problem-solving, and attention to detail.
Overview
7
7
years of professional experience
Work History
Customer Service
Total Paving And Brick Services
04.2024 - Current
- Supported customer service improvements with detailed feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Quality Control Inspector
Astronics CSC
03.2018 - 03.2024
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Utilized specialized measuring tools such as calipers, micrometers, and gauges for the accurate assessment of part dimensions and alignment, ensuring adherence to strict tolerances.
- Created labels and packaging using label making software and label machines.
Education
High School Diploma -
Warren Township High School
Gurnee, IL05-2015
Skills
- Customer service training
- Providing customer service
- Call center customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Total Paving And Brick Services
04.2024 - Current
Quality Control Inspector
Astronics CSC
03.2018 - 03.2024
High School Diploma -
Warren Township High School
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