Abel Stafa
Woodhaven,NY
Summary
Experienced waiter with 7 years in hospitality, focused on providing great customer service and creating a good experience for every guest. My strong points are connecting with the customers, upselling and being calm under pressure. I am reliable, easy to work with and comfortable handling delicate situations.
Overview
7
7
years of professional experience
Work History
Server
Osteria Barocca
Manhattan, New York
09.2023 - 08.2026
- Provided attentive service to guests, ensuring a positive dining experience.
- Handled customer complaints with professionalism and efficiency.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Checked with customers to ensure that they were enjoying their meals.
- Took orders from patrons accurately and efficiently.
- Provided excellent customer service to ensure repeat customers.
- Upselling.
- Answered phone calls for reservations or takeout orders.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Assisted with setting up the dining area before shift began.
Server
L'amore Italian Ristorante
Manhattan, New York
07.2020 - 08.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Processed payments accurately using point-of-sale systems.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Welcomed guests upon arrival and offered menus for their selection.
Server
The Mezzanine
Manhattan, New York
09.2019 - 03.2020
- Delivered exceptional answers attentive service in a fast-paced environment.
- Demonstrated extensive knowledge of food.
- Accurately entered orders into the POS system.
- Managed multiple tables at the same time while maintaining attention to details.
- Polished and restored silverware at the end of every shift.
- Maintaining high levels of cleanliness throughout the service and closing duties.
- Explaining chef's daily specials in detail and upselling them.
- Anticipated guests' needs.
Education
Bachelor of Science - Informatic And Economy
University Of Metropolitan Tirana
Albania08-2019
High School Diploma -
Harry T.Fultz
Albania07-2016
Skills
- Customer service
- Order management
- Upselling techniques
- Cash handling
- Point-of-sale operation
- Complaint resolution
- Attention to detail
- Time management
- Table busing
- Composed demeanor
- Table setting
- Multitasking
- Strong work ethic
- Menu item recommendation
- Ordering procedures
- Server training
- Daily specials knowledge
- Wine service
- Menu presentation
- Order accuracy
- Tableside etiquette
- Beverage and food service
Timeline
Server
Osteria Barocca
09.2023 - 08.2026
Server
L'amore Italian Ristorante
07.2020 - 08.2023
Server
The Mezzanine
09.2019 - 03.2020
Bachelor of Science - Informatic And Economy
University Of Metropolitan Tirana
High School Diploma -
Harry T.Fultz