Abel Young Jr.

• Directed inbound/outbound operations and functional processes across multiple shifts, maintaining safety, quality, and performance standards.
• Built, optimized, and deployed delivery routes, improving operational efficiency by 20%.
• Partnered with customer service teams to address exceptions and special requests, raising customer satisfaction scores by 10%.
• Led process improvement initiatives that enhanced productivity and reduced errors, boosting shift output by 15%.
• Monitored KPIs and implemented corrective measures to sustain high performance.
• Trained and developed shift leaders and associates to drive a culture of safety, accountability, and continuous improvement.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

• Directed daily operations across acquisitions, property management, finance, and marketing, ensuring alignment with strategic growth goals.
• Partnered with CEO to develop and execute business strategies, driving portfolio expansion in residential, commercial, and investment properties.
• Implemented performance metrics and streamlined internal processes, improving operational efficiency and reducing costs.
• Oversaw budgeting, resource allocation, and vendor negotiations to maximize ROI across all property assets.
• Leveraged data analytics and market insights to adapt quickly to shifting real estate conditions, sustaining competitive advantage.
• Cultivated a high-performance team culture, improving collaboration and increasing client satisfaction scores.

Leads and supervise a team 100-300 hourly associates in outbound or inbound operations within the Fulfillment Center.

• Carries out supervisory responsibilities in accordance with the organization’s policies and procedures.

• Oversees Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.

• Applies knowledge of evaluative methods and techniques used to measure the effectiveness of work programs; knowledge of special entities involved in programming, planning, and execution of operations and evaluations; knowledge of the application of comprehensive or organization, operational capabilities, training, and support requirement.

• Provides policy guidance that helped shape the organization's workforce, morale, recruitment, readiness, talent management, and performance.Developed and administered human resources activities that fostered mission accomplishment through the fair, effective, and economical use of personnel, optimizing a streamlined hiring process, oversight of profits & loss and training

• Trained, coached, and mentored new sales associates for maximum performance.
• Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.