Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abella Ybarra

Austin,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling loans, payments and inbound/ outbound calls

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Chiropractor dr logan
Austin, TX
06.2004 - 07.2005
  • Open close office, assisted patients with schedule appt, answer phones, assist with roller table and electric stem
  • Handled billing inquiries and processed payments for services rendered.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Law office of vine tran
Austin, TX
11.2005 - 12.2006
  • Translate Spanish to English, schedule appt, answer phones
  • Answered customer inquiries and provided accurate information regarding services

Daycare Teacher

Wiggles & Giggles Daycare Center
Bastrop, TX
10.2013 - 09.2015
  • Leap frog, activities with two year olds, baby room

Customer Service Representative

Speedy Cash
Austin, TX
09.2019 - 05.2021

Customer Service Representative

credit serve
Austin, Tx
06.2021 - 09.2022
  • Assisted customers with inquiries regarding their loan
  • process loans and or deny loans
  • Educated clients on top ups
  • accepted inbound and outbound calls

Customer service rep

central texas mobility authority
Austin, TX
06.2023 - 12.2023
  • Process payments, reduce fees, incoming outbound calls,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

credit serve
Austin, Tx
01.2024 - 08.2025
  • process loans
  • inbound /outbound calls
  • approve and or deny loans
  • assist with top ups

Education

Medical administrative assistant - Trade school

Everest
Austin, TX

High school diploma -

Reagan High School
Austin, TX

Skills

  • Front desk
  • Call Center experience in office and remote
  • Customer service
  • Customer communication
  • Greeting customers
  • Medical office experience
  • Organizational skills
  • Patient interaction
  • Appointment scheduling

Timeline

Customer Service Representative

credit serve
01.2024 - 08.2025

Customer service rep

central texas mobility authority
06.2023 - 12.2023

Customer Service Representative

credit serve
06.2021 - 09.2022

Customer Service Representative

Speedy Cash
09.2019 - 05.2021

Daycare Teacher

Wiggles & Giggles Daycare Center
10.2013 - 09.2015

Customer Service Representative

Law office of vine tran
11.2005 - 12.2006

Customer Service Representative

Chiropractor dr logan
06.2004 - 07.2005

Medical administrative assistant - Trade school

Everest

High school diploma -

Reagan High School
Abella Ybarra