Abera Gezmu
Oakland,CA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce-administrator
Bitwise Industries
11.2022 - 05.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Conducted tests to identify issues and make necessary modifications.
- Developed and updated databases to handle customer data.
- Created and updated database designs and data models.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Implemented security measures to protect vital business data.
- Excellent communication skills, both verbal and written.
Salesforce Administrator Apprentice
Alphaworks LLC
04.2021 - 11.2022
- Learned Salesforce CRM and other software.
- Trained to create User Interfaces, Profile Matrices, Dashboards, and Reports.
- Trained how to utilize Data Security, Company-wide org settings, and User management.
- Learned how to use Automation tools like Flow, Process Builder, and Approval Process.
- Involved in day-to-day configuration, Build Apps, testing, support, and maintenance.
- Used Salesforce skills Change set to deploy, implement, and manage Salesforce for stakeholders.
- Passed a Salesforce Administrator's Certification exam.
IT Help Desk Technician
Peralta Community College District
01.2014 - 02.2016
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
No Degree - Apprenticeship For Salesforce Administrator
Alphaworks Tech
700 Van Ness Avenue, Fresno, CA 9372111.2022
No Degree - Full Stack Developer
Evangadi Network
Washington, DC02.2020
No Degree - Computer And Information Sciences
Laney College
Oakland, CA01.2018
Skills
- Salesforce Lightning
- User Management
- User Profile
- Acceptance Criteria
- Process Builder & Flows
- Google Suite (Doc, Sheets, Slides)
- Microsoft, (Word, Excel, Powerpoint)
- Data Loader / Data Management Project Managing
- Create and manage Report and Dashboard
- Presentation and Demo
Accomplishments
Experienced and proficient Salesforce Administrator with a strong technical / adaptive aptitude. Collaborating with cross-functional teams across diverse departments along with stakeholders and adept at working independently. Particularly enthusiastic about understanding Salesforce CRM in implementing Salesforce for business operations, optimizing its utilization, and supporting small businesses leveraging Salesforce Essentials. Continuously advancing industry knowledge through self-guided learning via Trailhead Modules and Salesforce documentation.
Certification
- Salesforce Administrator License - 2022
- Full Stack Developer Training| Ivangadi Tech- 2021
- IT Helpdesk Training| Laney Collage- 2016
- Electronics, AA degree| 5killo Collage Addis Ababa - 2008
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Salesforce-administrator
Bitwise Industries
11.2022 - 05.2023
Salesforce Administrator Apprentice
Alphaworks LLC
04.2021 - 11.2022
IT Help Desk Technician
Peralta Community College District
01.2014 - 02.2016
No Degree - Apprenticeship For Salesforce Administrator
Alphaworks Tech
No Degree - Full Stack Developer
Evangadi Network
No Degree - Computer And Information Sciences
Laney College