Andrea Bernal
Gilbert,AZ
Summary
Team player passionate about promoting customer satisfaction by delivering quality service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
OrthoArizona
12.2022 - Current
- Provide exceptional customer service to patients, answer questions and address concerns.
- Verify insurance eligibility and coverage for patients.
- Enter patient demographic and insurance data into electronic medical record system.
- Assist patients in scheduling appointments and filling out check-in paperwork.
- Process payments and balance cash, check deposits and credit card payments each day.
- Facilitate communication between patients and various departments and staff.
Operations - Disclosure Desk
Starboard Financial
12.2020 - 11.2022
- Reviewed and audited loan applications upon originator submission.
- Ensured all required documentation (ID's, Tax returns, income, etc…) were in file.
- Communicated with management, sales, and operations teams.
- Experience with Encompass and credit plus.
- Pulled property profiles, Verifications of employment, Certificates of eligibility (VA), and ordered tax transcripts.
- Generated disclosures and set up loan files with accurate fees according to selected loan program.
Barista Shift Lead/Key Holder
Dutch Bros Coffee
03.2019 - 12.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Worked in a team oriented fast paced environment and controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Recommended products based on individual customer needs and preferences.
- Cross trained in multiple positions.
- Worked outside in various types of weather.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Legal Assistant/Receptionist
Burns Law Office
06.2017 - 03.2019
- Assisted paralegals and attorneys with organizing and creating new case files, and assisted in scanning and making copies of legal documents.
- Assisted Paralegals in creating Document Indexes for cases.
- Transported confidential cases to be filed at immigration courts and detention centers (Eloy, Florence, Phoenix).
- Communicated with clients over phone, created and confirmed appointments and collected payments both in person and over the phone.
- Basic office maintenance duties.
- Sorted through office supply stock and communicated with office manager to create supply orders.
- Translated documents from english to spanish.
Education
Chandler-Gilbert Community College
Chandler, AZGrand Canyon University
Phoenix, AZHigh School Diploma -
Combs High School
05.2017
Skills
- Legal Document Filing and Preparation
- HIPAA Compliance
- Payment Collection
- Attention to Detail
- Adaptability and Flexibility
- Appointment Scheduling
- Customer Service
- Multitasking
- Complaint Resolution
- Data Entry
- Team Training and Development
- MS Office
Certification
Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
OrthoArizona
12.2022 - Current
Operations - Disclosure Desk
Starboard Financial
12.2020 - 11.2022
Barista Shift Lead/Key Holder
Dutch Bros Coffee
03.2019 - 12.2020
Legal Assistant/Receptionist
Burns Law Office
06.2017 - 03.2019
Chandler-Gilbert Community College
Grand Canyon University
High School Diploma -
Combs High School