Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Abhishek Sharma

Tannersville,PA

Summary

Dynamic Supervisor with a proven track record at Olive Garden, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while improving customer satisfaction by addressing concerns promptly. Skilled in implementing efficient workflows, leading to a significant boost in operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Olive Garden
01.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Retail Sales Manager

Martzgroup
07.2024 - 07.2025
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Assistant Manager

Gulf Gas Station
02.2021 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

BBA - Business And Managerial Economics

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05-2025

Associate of Arts - CULINARY ARTS

MONREO CAREER AND TECHNICAL INSTITUTE
Tannersville, PA
04-2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Culinary

Certification

CERTIFICATE IN CULINARY ARTS

Timeline

Retail Sales Manager

Martzgroup
07.2024 - 07.2025

Supervisor

Olive Garden
01.2023 - Current

Assistant Manager

Gulf Gas Station
02.2021 - 03.2025

BBA - Business And Managerial Economics

East Stroudsburg University of Pennsylvania

Associate of Arts - CULINARY ARTS

MONREO CAREER AND TECHNICAL INSTITUTE

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Abhishek Sharma