Abi Sedivy
Savanna,IL
Summary
I am a proven leader with a track record of enhancing customer satisfaction and exceeding sales targets at McGrath. Expert in staff management and problem resolution, I excel in fostering team motivation and leveraging product knowledge for success. I demonstrate the ability to maintain high-quality service standards, achieving significant improvements in customer loyalty, and team performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Subway
07.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Sales Associate
McGrath
01.2023 - 05.2023
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Consistently exceeded sales targets through effective communication and negotiation skills.
Customer Service Representative
Nationwide Inbound
07.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Lead Teller
Blackhawk Area Credit Union
01.2021 - 06.2021
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Education
Business Accounting
Highland Community College
Freeport, ILHigh School Diploma -
West Carroll
Savanna 12.2019
Skills
Money Handling
Problem Resolution
Team motivation
Product and service knowledge
Staff Management
Customer rapport
Marketing knowledge
Team Leadership
Sales Strategies
Timeline
Assistant Manager
Subway
07.2023 - 06.2024
Sales Associate
McGrath
01.2023 - 05.2023
Customer Service Representative
Nationwide Inbound
07.2021 - 12.2022
Lead Teller
Blackhawk Area Credit Union
01.2021 - 06.2021
Business Accounting
Highland Community College
High School Diploma -
West Carroll