Abie Jasso
Windcrest,TX
Summary
Dedicated customer service professional known for delivering exceptional service, building strong relationships, and resolving challenges with efficiency and care. Experienced in both call‑center and retail environments, with a proven ability to understand customer needs, communicate product value, and provide tailored solutions. Highly reliable, self‑motivated, and trusted to perform with minimal supervision while maintaining professionalism and a commitment to quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bloom Floral Specialist
HEB Warehouse
San Antonio, TX
12.2024 - Current
- Collaborated with team members to maintain inventory levels of flowers and supplies.
- Trained new staff on floral care techniques and customer service best practices.
- Implemented efficient workflow processes to improve order fulfillment time for floral arrangements.
- Led cross-departmental initiatives to streamline communication between floral and grocery teams for better service delivery.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Upheld rigorous standards of cleanliness within the work environment to guarantee a safe space for staff members and customers alike.
- Prioritized time management effectively while juggling multiple tasks simultaneously under tight deadlines.
- Operated lift equipment to transport materials efficiently across job sites.
- Ensured adherence to safety protocols during daily operations and equipment handling.
- Conducted hands-on training for new operators, emphasizing critical safety procedures and operational standards for equipment use.
- Collaborated with supervisors to identify process improvements and enhance efficiency.
- Led safety meetings to promote awareness and reinforce best practices among staff.
Machine Shop Shift Lead
INDO-MIM
San Antonio, TX
04.2024 - Current
- General knowledge of shipping and receiving experience with computers
- Performed precision machining tasks such as cutting, drilling, shaping, and grinding metal parts
- Monitored machine operations to detect any malfunctions or deviations from specifications
- Made necessary adjustments to machine settings to maintain product quality and meet production targets
- Inspected finished products for defects or imperfections before releasing them for further processing or assembly
- Maintained a clean and organized work area to ensure safety and efficiency in operations
- Collaborated with engineers and other team members to troubleshoot issues related to machining processes
- Implemented preventive maintenance procedures on machines to minimize downtime and maximize productivity
- Adhered to all safety protocols and regulations while operating machinery in the shop environment
- Trained new employees on machine operation techniques, safety procedures, and quality standards
- Maintained accurate documentation of daily production activities including output quantities
Shift Supervisor
Caring Palms Healthcare
Brownsville, TX
10.2022 - Current
- Ensured that monthly supervision meetings were conducted by Shift Leaders and conducted monthly meetings to maintain appropriate documentation of employees under their direct supervision.
- Completed annual performance appraisals of employees under their direct supervision with final approval from Program Director.
- Ensured the development of staff work schedules and recommended approval or dis-approval of personal leave requests, holiday leave requests, and/or sick leave requests to Program Director or designee.
- Responsible for addressing employee performance issues in a timely manner and maintaining documentation of conversations. Adhered to Caring Palms disciplinary action policy and procedures (to include but not limited to: conference notes and written reprimands) in coordination and approval from the Program Director.
- Reviewed conference notes/memos to the record written by Shift Leaders to ensure compliance with Caring Palms as well as federal standards and provided reports of memos to Program Director.
- Provided and facilitated information as needed for the facility.
- Conducted and ensured that intake services included but were not limited to: completing necessary paperwork, providing clients with an overview of the program services and initial placements of clientele in to the facility.
- Provided basic needs to clients upon arrival to the program (to include but not limited to: meal, clothing, hygiene products, shower and bedroom assignment).
- Provided Direct Care Services to clients to ensure that ratios and appropriate supervision levels were continuously met as per state and federal requirements.
- Developed positive rapport with clientele while serving as a role model to help create a safe and caring environment.
- Planned and coordinated together with other department heads of special educational events (to include but not limited to: spelling bee, science fair), acculturation activities (Cesar Chavez Day, Thanksgiving, Chinese New Year, Holi-Festival of Colors, 16th of September), educational (to include but not limited to: visits to museums) and recreational outings (to include but not limited to: movies, park, amusement parks), assist in the coordination of activities and other meaningful experiences for clients at Caring Palms which promoted volunteerism and learning.
- Provided vocational courses and curriculum in a subject area approved by the Program Director or designee which introduces clients to career choices.
- Assisted with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Director or designee as required by state and federal requirements.
- Kept the program’s Personal Protective Equipment stocked and in good working order.
- Verifying that the organization’s bloodborne pathogen program is followed, including that first responder training or awareness training is provided to all employees, as appropriate.
- Making sure that the company’s hazard communication program is followed, including maintenance of SDS sheets and provision of required training.
- Participated in the safety committee, as required.
- Ensured that all safety organizational safety initiatives were carried out/enforced at the program.
- Supervised daily operations, ensuring compliance with healthcare regulations and quality standards.
Head Chef
Valley Baptist Medical Center
Brownsville, TX
10.2022 - Current
- Prepared high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules.
- Served meals and prepared for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and satisfactory.
- Cleaned kitchen after preparation and serving, maintaining high standards of cleanliness. Stored and discarded excess food in accordance with safe food-handling procedures.
- Kept refrigerators and storerooms clean and neat. Ensured food and supply items are stored per standards.
- Operated and maintained kitchen equipment as instructed.
- Assisted in production planning, record keeping and reporting as required.
- Assisted in the ordering and receiving of all food and supplies as required.
- Reported needed maintenance, faulty equipment or accidents to the supervisor immediately.
- Attended in-service and safety meetings.
- Maintained good working relationships with coworkers, customers, administrators and managers.
- Performed job safely while maintaining a clean, safe work environment.
- Performed any and all other duties as assigned.
Assistant Manager
Long John Silvers A&W
Brownsville, TX
07.2015 - 02.2018
- Greeted and positively engaged guests in the restaurant.
- Accurately accepted the guests' orders and processed payments.
- Addressed any and all guest inquiries and concerns to resolve within a timely manner.
- Maintained a safe, secure, and comfortable area for guests and team members.
- Ensured that all orders are properly handled and presented with the greatest care and concern for accuracy, food safety and quality, as well as guest satisfaction.
- Kept service area and kitchen stocked; cleaned dining room tables and floor; cleaned and restocked restrooms.
- Friendly, helpful, and positive attitude when serving guests
- Prepared products according to procedure.
- Ability to work quickly and under pressure in fast paced environment.
- Completes any other assigned jobs to ensure guest satisfaction
- Treated other Team Members with courtesy and respect
- Reported to work on time and was willing to work extra hours as needed
- Dressed to LJS standards, which includes a neat and clean uniform, and minimum jewelry.
Cashier Team Lead
Stripes
Brownsville, TX
01.2014 - 06.2015
- Provided prompt, courteous customer service to all customers.
- Rung up all sales on cash register
- Accurately handled money, checks and other types of payment received for products sold proficiently.
- Performed multi-function operations of fuel console, lottery and money order machines.
- Performed cleaning duties necessary to maintain store cleanliness. and basic upkeep and/or cleaning of all equipment in the store.
- Assisted in maintaining proper inventory levels and shift audits.
- Controlled merchandise, cash shortages and other selling expenses Performed all duties with minimal supervision.
Education
High School Diploma -
Porter Highschool
Brownsville, TX08-2016
Skills
- Culinary & Food Safety
Dish preparation, meat and poultry slicing, seafood preparation, dessert preparation, temperature monitoring, contamination control, safe handling standards, proper storage, preservation methods, kitchen operations, dishwasher standards, safety and sanitation compliance - Customer Service & Communication
Customer service, strong communication, customer relationship management, sales support, feedback acceptance, bilingual (English/Spanish) - Leadership & Operations
Shift management, leadership skills, team collaboration, time management, multitasking, ability to work under pressure, property maintenance, tools and equipment maintenance
- Technical & Practical Skills
Accurate cash handling, mental math, inventory/quantity checking, chemical storage procedures, cleaning and waste control - Strengths
Dedicated, reliable, detail‑oriented, creative, strong problem‑solving abilities
Accomplishments
- Supervised team of 5 staff members
Certification
- Food Handler Certification
- Driver's License
- Certified Fork Lift Operator
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bloom Floral Specialist
HEB Warehouse
12.2024 - Current
Machine Shop Shift Lead
INDO-MIM
04.2024 - Current
Shift Supervisor
Caring Palms Healthcare
10.2022 - Current
Head Chef
Valley Baptist Medical Center
10.2022 - Current
Assistant Manager
Long John Silvers A&W
07.2015 - 02.2018
Cashier Team Lead
Stripes
01.2014 - 06.2015
High School Diploma -
Porter Highschool