Michael Saia

Food Preparer/Sever

Santoni's Pizzeria And Restaurant

Baltimore, MD

06.2019 - 02.2022

Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
Measured, mixed and cooked ingredients following directions and nutritional restrictions.
Guaranteed customer satisfaction by quickly delivering orders.
Transferred supplies and equipment between storage and work areas to support food preparation.
Coordinated and oversaw food handling following procedures and sanitation standards.
Followed food preparation and storage guidelines established by Health Department.
Made food according to standard recipes with requested changes for customer satisfaction.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Organized and re-stocked various stations and self-service items.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Learned other teammates' work tasks to train as backup.
Prepared food orders to support waitstaff and other team members.
Monitored and maintained required food temperatures for safety.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Used slow periods to restock supplies, ice, trays and delivery bags.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Collected orders and relayed them to bartenders quickly and accurately.
Processed orders and sent to kitchen employees by [Action].
Supervised set up of banquet food stations and coordinated service to multiple dining areas.