Abiel A. Zamora
Tampa,USA
Summary
IT professional and Computer Science graduate with hands-on experience providing technical support, troubleshooting hardware and software issues, and maintaining IT systems in fast-paced environments. Skilled in supporting end users, and configuring hardware and software, with bilingual (English/Spanish) communication skills and experience handling sensitive data. Experienced at improving system reliability and ensuring a positive client experience.
Overview
5
5
years of professional experience
Work History
IT Technician & CSR
Ina’s Insurance Services LLC
05.2021 - Current
- Provided bilingual (English/Spanish) customer support, improving accessibility and client satisfaction.
- Provide technical support for business applications, networks, and computer systems, troubleshooting hardware/software issues for team.
- Deploy, configure, and maintain business-critical systems, including software updates, integrations, and error resolution.
- Served as a primary contact for internal staff, delivering guidance on technical issues.
- Worked directly with customers to explain policies, manage accounts, and support insurance sales and renewals.
Education
BS - Computer Science
Southern New Hampshire University
01-2024
AS - Computer Science
Southern New Hampshire University
01-2022
Skills
- General Skills: Hardware/Software Troubleshooting, Peripheral Support, Bilingual (English/Spanish), Technical Communication, Client Support, Problem Solving, Customer Service, Ability to Lift 50 lbs, Remote support
- Operating Systems: Windows 10/11, Mac, Linux (Basic)
- Tools & Platforms: Active Directory (Basic), Microsoft 365, Remote Desktop, CMD/PowerShell (Basic), SQL/MySQL
- Concepts: Cybersecurity Fundamentals, Secure Coding, Software Development Lifecycle (SDLC), Agile Practices
Timeline
IT Technician & CSR
Ina’s Insurance Services LLC
05.2021 - Current
BS - Computer Science
Southern New Hampshire University
AS - Computer Science
Southern New Hampshire University