Edgardo Salazar
San Bernardino,CA
Summary
Dynamic IT Technician with a proven track record at ConvergeOne, enhancing user experience through effective troubleshooting and network optimization. Skilled in hardware installation and technical support, I foster collaboration and streamline processes, achieving increased productivity and user satisfaction. Bilingual in English and Spanish, I excel in delivering exceptional customer service and training.
One notable achievement is I lead the team that installed all the network equipment at the newest and most advanced casino on the Las Vegas strip, the Fountainebleau. Completing the project on time and under budget. With only a team of six. I lived on location for about a year and a half, and oversaw the installation of one large data center on location MDF and 112 IDFs throughout the building. Documenting every piece of equipment and even every cable and connection. It was a great experience and one of my proudest achievements.
Overview
12
12
years of professional experience
Work History
IT Technician
ConvergeOne
05.2015 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Fostered collaboration across departments, integrating IT solutions that enhanced overall productivity and communication.
- Lead a team of technicians in the installation of entire networks across entire buildings, in different locations across the country and a few outside the country, including : hospitals, schools, factories, warehouses, offices, government buildings, and refrigerated storage facilities.
Network Administrator
AASI Services
01.2014 - Current
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Reduced downtime with proactive identification and resolution of IT issues.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Implemented network security measures to minimize data loss.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
- Facilitated employee access to critical applications by setting up and managing user accounts and permissions.
- Improved network capacity planning with detailed analysis and reporting on traffic patterns and usage.
Sales Associate
Bestbuy
11.2012 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate Degree In Manufacturing - Manufacturing Engineering
San Bernardino Valley College
San Bernardino, CASkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- Bilingual (English and Spanish)
- System administration
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Mobile device management
- Operating system management
- Server maintenance
- User training
- Help desk management
- Data recovery
- Peripheral repair
- AV equipment management
- Inventory control systems
- Peripheral maintenance
- Incident management
- Application support
- Debugging
- Virtualization technologies
- Disaster recovery
- System performance optimization
- Software updating
- Security patching
- Troubleshooting and Diagnostics
- Problem-solving
- Technical troubleshooting
- Teamwork and collaboration
- Microsoft windows and office
- Software upgrades
- Troubleshooting network issues
- Remote technical support
- Hardware and software repair
- Computer diagnostics
- System maintenance
- Customer service
- Attention to detail
- Hardware and software configuration
- Technical issues analysis
- Organizational skills
- Friendly and patient
- Customer needs assessment
- Laptop servicing
Accomplishments
While I was in charge of the laser engraving department at ConvergeOne I more that tripled production within the first month I was placed there by implementing process planning I learned from manufacturing.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Technician
ConvergeOne
05.2015 - Current
Network Administrator
AASI Services
01.2014 - Current
Sales Associate
Bestbuy
11.2012 - 05.2015
Associate Degree In Manufacturing - Manufacturing Engineering
San Bernardino Valley College
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