Abigael Cherop
Eldoret ,Tranzoia East
Summary
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in [Desired Position] role.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
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Language
Work History
InternManager
ATURKAN HOTEL
Kitale
08 2021 - 02 2022
- Coordinated daily front office operations, ensuring smooth guest check-in and check-out processes.
- Managed guest requests and resolved service issues promptly to maintain satisfaction.
- Supervised housekeeping coordination to support room readiness and cleanliness standards.
- Monitored reservation updates and verified booking accuracy across property systems.
- Scheduled staff assignments and supported shift coverage for consistent service delivery.
- Prepared daily operational reports for management review and follow-up actions.
- Enforced hotel procedures and service standards across reception and guest service areas.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Diploma In Food And Beverage Production - Production Sales And Services Management
Baringo technical college
Baringo Central 2024
Skills
- Coaching and mentoring
- Strategic planning
- Business plannin
- Sales and marketing
Languages
English
Full Professional
Affiliations
Christianity
Timeline
Diploma In Food And Beverage Production - Production Sales And Services Management
Baringo technical college
InternManager
ATURKAN HOTEL
08 2021 - 02 2022