

Dynamic leader with a proven track record at Mattress Firm, excelling in roles up to Assistant District Manager. Mastered Microsoft Office, Google Suite, Salesforce, and other digital tools. Driving over $1M in annual revenue and achieving a 75% new hire retention rate.
Recognized for exceptional verbal and written communication, design of training content, adaptability, seamlessly facilitating impactful team workshops.
Partnered with regional and divisional leaders at SleepCon25 for organizational evolution discussion.
- Co-facilitate leadership workshops including content from "5 Dysfunctions of a Team, 4 Disciplines of Execution, The Speed of Trust, and the Languages of Love in a workplace)
Reduced staffing needs in Lexington by 80% through conducting over 20 interviews from May to September.
Facilitated New Associate Program classes to ensure success for new hires starting week 2.
Organized an impactful Town Hall event featuring Jody Putnam, Chief of Sales.
Executed role of New Hire Trainer from Oct 2023 to Aug 2024 with an overall retention rate of 75%.
New hires success; 92% of new hires past 180 days earned a new hire bonus, and 50% of new hires past 180 days finalized more than $100K in one fiscal period at least once in first 6 months
Achieved distinction of New Hire Trainer of the Quarter at NCR during FY24Q1.
Produced diverse educational content for efficient skill-building across regions.
Earned recognition as Store Manager of the Year finalist in the North Central Region
Partnered with Next Step Training Program to successfully exceed the marke goal of 40 service hours by contributing 50 hours as a team
Generated more than $1,000,000+ of revenue EACH fiscal year from 2021-2023
Nominated as Sleep Expert of the Year for the North Central Region
Generated a range of team-focused training resources via Microsoft Office applications.
Multi-unit leadership; helped earn 90%+ store operations scorecard through organizing schedules, order management, inventory tracking, monthly safety inspections, and cash handling.
As a new hire, finalized more than $100,000 in my first full month on the floor
Certified in Sleep Science with more than 200hrs of training
Earned Rookie of the Year award for the Kentuckiana District
- Generated more than $900,000 of revenue in 11 months, including fabric protection plans for 88% of orders
Designed, installed, and conducted training for digital resources on team tablets.
Surpassed company average sales per unit by 120%
- Generated $800,000+ of revenue including 50% attach rate for adjustable bases, and 115% attach rate for mattress protector
Maintained exceptional customer satisfaction levels with a 95%+ rating on Medallia evaluations.
Utilized Microsoft Office for mail merging outreach projects targeting over 5000 insiders in Louisville Metro.
Led efforts supporting cross-cultural adaptation for 120+ international students spanning 80+ nations into US educational settings.
Designed training materials using Microsoft Office and Google ecosystem for International Orientation team.
Coordinated and purchased an average of 30-40 international flights each year.
Designed flight arrival schedules leveraging Microsoft office tools
Ensured accuracy in scanning and conversion of PDF files for both visa and medical documentation.
Designed complex schedules for multiple groups during campus departmental tours and orientations.
Researched, compiled, and budgeted for 21 international and food allergy receipts for orientation team to prepare.
Facilitate tax workshops for international students
event planned for community events throughout the year for international students including winter wardrobe shop, holiday meals, tax workshops, and graduation celebrations