Abigael Guerriero
Miami,FL
Overview
3
3
years of professional experience
Work History
Client Service Specialist
Bank OZK
Little Rock, AR
09.2025 - Current
- Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner
- Collaborated with cross-functional teams to resolve client issues, escalating complex cases when necessary to ensure prompt resolution
- Consistently met or exceeded monthly targets for client satisfaction ratings by delivering personalized service tailored to each client's unique needs
- Created detailed reports on client interactions, including feedback, complaints, and resolutions, providing valuable insights for process improvement
- Demonstrated excellent problem-solving skills by effectively resolving challenging situations with dissatisfied clients while maintaining professionalism and composure
Server
Texas Roadhouse
State College, PA
07.2022 - 07.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new team members on menu offerings, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area to create a welcoming atmosphere.
- Monitored trainee progress, providing constructive feedback and support as needed.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Education
High School Diploma -
Central Mountain High School
Mill Hall, PA06.2022
Skills
- Telephone skills
- Strong empathy
- Money handling
- Exceptional communication
Timeline
Client Service Specialist
Bank OZK
09.2025 - Current
Server
Texas Roadhouse
07.2022 - 07.2024
High School Diploma -
Central Mountain High School