ABIGAIL ADOMA BOAKYE
Philadelphia,PA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Associate and Cashier
Danice Clothing Store
05.2022 - Current
- Greet customers, helped locate merchandise, and suggested suitable options.
- Maintain a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilize strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increase customer satisfaction by providing efficient and friendly service while handling transactions.
- Facilitate smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Resolve customer complaints with empathy and professionalism, restoring confidence in store services.
- Process transactions quickly to minimize wait times, improving overall customer satisfaction.
- Increase foot traffic with effective storefront merchandising and creative displays.
- Listen to customer needs and desires to identify and recommend optimal products.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Amazon Warehouse Associate
Amazon
09.2021 - 05.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
Server
Bubby's Pie Inc.
04.2018 - 08.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Hotel Housekeeper
Superior Cleaning Services
09.2016 - 04.2018
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Education
IAHCSMM Certificate for Certified Central Processing Technician -
High School Diploma -
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
Certification
- Basic Life Support Certification (BLS)
Timeline
Store Associate and Cashier
Danice Clothing Store
05.2022 - Current
Amazon Warehouse Associate
Amazon
09.2021 - 05.2022
Server
Bubby's Pie Inc.
04.2018 - 08.2020
Hotel Housekeeper
Superior Cleaning Services
09.2016 - 04.2018