Abigail Aguilera
Carmichael,CA
Summary
Focused customer service professional experienced in relationship development and sales. Accomplished in providing unsurpassed support to demanding customers and working under pressure and adapt to new situations and challenges. Offering eight years of experience in various customer service fields, as well as passion for always exceeding expectations.
Overview
10
10
years of professional experience
Work History
Case Manager
SCRAM Of California
Sacramento, CA
04.2022 - Current
- Monitor offenders through home detention monitoring, drug testing, and alcohol monitoring
- Develop and maintain excellent relationships with, but not limited to, Judges, probation officers, prosecutors, defense attorneys, and treatment specialists.
- Conduct intakes, including screenings and assessments
- Manage all new referrals, including scheduling and managing all enrollments and installations
- Install, remove, and conduct routine maintenance and cleaning of our equipment
- Manage daily alerts
Server/ Shift Lead/ Trainer
Lazy Dog Restaurant & Bar
Roseville, CA
06.2021 - 06.2022
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
Patient Coordinator
Worth Orthodontics
Roseville, CA
06.2020 - 12.2021
- Maintained and managed patient records in compliance with security regulations
- Scheduled, rescheduled and handled cancelled appointments for patients
- Assisted patients in completing all necessary forms and documents
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Organized referrals to other medical specialists
Contact Center Representative
First Technology Federal Credit Union
Rocklin, CA
06.2019 - 06.2020
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Promoted products or services to each member to consistently achieve sales targets
- Logged call information and solutions provided into SalesForce database
- Determined root causes of issues and solved diverse problems to improve member experience
General Manager
Atv Wholesale Outlet Inc.
Sacramento, CA
11.2017 - 03.2019
- Collaborated in creating strategies that drove sales and revenue
- Received and processed paperwork for titles, new license plates and renewals
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Respite Care Provider
United Cerebral Palsy Of Sacramento
Sacramento, CA
10.2015 - 02.2018
- Provided relief support to primary caregivers of individuals living with Autism, Cerebral Palsy, or Downs Syndrome
- Communicated well both verbally and in writing with clients, guardians and medical professionals Assisted clients through seizures and while monitoring and recording seizure activity
Concierge
Aegis Of Carmichael
Carmicheal, CA
10.2014 - 05.2017
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Education
Associate of Science - Administration of Justice
American River College
Sacramento, CA05.2022
High School Diploma -
Mira Loma High School
Sacramento, CA05.2015
Skills
- Customer service expert
- Detail oriented
- Friendly demeanor and multicultural awareness
- Efficient in communicating and conflict resolution
- Excellent time management and organizational skills
- Shows eagerness and capacity to learn
- Consistent and dependable
- Proficient with Microsoft Word, Excel, and PowerPoint
Timeline
Case Manager
SCRAM Of California
04.2022 - Current
Server/ Shift Lead/ Trainer
Lazy Dog Restaurant & Bar
06.2021 - 06.2022
Patient Coordinator
Worth Orthodontics
06.2020 - 12.2021
Contact Center Representative
First Technology Federal Credit Union
06.2019 - 06.2020
General Manager
Atv Wholesale Outlet Inc.
11.2017 - 03.2019
Respite Care Provider
United Cerebral Palsy Of Sacramento
10.2015 - 02.2018
Concierge
Aegis Of Carmichael
10.2014 - 05.2017
Associate of Science - Administration of Justice
American River College
High School Diploma -
Mira Loma High School