Abigail Bell
Claremore
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden Restaurant
19731 Robson RD Catoosa OK 74015
04.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Dog Daycare Attendant
Tails A Wagging
Claremore
05.2022 - 03.2023
- Contributed to the development of training programs aimed at improving dog obedience skills specific to daycare settings.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Identified opportunities for improvement in daycare operations based on client feedback, resulting in increased customer satisfaction rates.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Gave animals proper attention to promote secure environment in owner's absence.
Education
High School Diploma -
Verdigris High School
Claremore, OK05.2022
Skills
- Exceptional customer service
- Special Requests and Substitutions
- Cleanliness standards
- Team Player
- Table Monitoring and Turnover
- Cool Under Pressure
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
04.2023 - Current
Dog Daycare Attendant
Tails A Wagging
05.2022 - 03.2023
High School Diploma -
Verdigris High School