ABigail Bell
Saylorsburg,PA
Summary
Proven record of excellence in customer service and technical proficiency, highlighted by a distinguished tenure at the United States Air Force. Expert in problem-solving and quality control, adept at maintaining high standards of service and operational efficiency. Demonstrates unparalleled dedication to enhancing team capabilities and achieving satisfaction through critical thinking and active listening. Equipped with a variety of skills, all of which are useful in the position applied for.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Meadowcroft Agency
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Engine Management Technician
United States Air Force
10.2021 - 01.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Developed skills, and became savvy in the use of multiple databases for approving, and certifying maintenance actions for supply production.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Aerospace Propulsion Apprentice
United States Air Force
12.2020 - 10.2021
- Learned and tested knowledge of powerplant systems of a T-56 Allison Turboprop Engine with advanced results.
- Troubleshooted and diagnosed issues for repair in a shop setting.
- Familiarized with th function and application of power through a T-56 engine and the support and purpose of its accessories.
- Performed several tests on engines and propellers post-maintenance to ensure results of repair were satisfactory.
- Overhauled and rebuilt propeller blades and components.
- Performed routine engine and propeller installs/removals.
- Familiarized with forms and proper recordkeeping of maintenance actions performed.
- Used attention to detail in all aspects of performing maintenance.
- Serviced engines in a flight line setting for oil changes and filter replacements.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Education
No Degree - Aerospace Propulsion Apprentice Engine(T56) Course
Community College of The Air Force
Sheppard AFB, Witchita, TX04.2021
High School Diploma -
Mooresville Senior High School
Mooresville, NC06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Documentation
- Prioritization
- Building rapport
- Quality Control
- Recordkeeping strengths
Timeline
Customer Service Representative
Meadowcroft Agency
09.2023 - Current
Engine Management Technician
United States Air Force
10.2021 - 01.2023
Aerospace Propulsion Apprentice
United States Air Force
12.2020 - 10.2021
No Degree - Aerospace Propulsion Apprentice Engine(T56) Course
Community College of The Air Force
High School Diploma -
Mooresville Senior High School