Abigail Booth
Ankeny
Summary
Dedicated professional with a proven track record in customer service and staff management. Effective in training teams to enhance customer satisfaction and streamline operations.
Overview
7
7
years of professional experience
Work History
Aisles Online Manager
Hy-Vee Grocery Store
Ankeny, IA
10.2021 - Current
- Trained staff on e-commerce platforms and best practices for online customer service interactions.
- Trained and mentored staff on customer service best practices and product knowledge.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Processed and fulfilled customer orders accurately and efficiently.
- Resolved customer inquiries efficiently, improving overall satisfaction and loyalty within the Aisles Online department.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Conducted regular performance evaluations, identifying areas for improvement among staff members and implementing targeted coaching initiatives accordingly.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Streamlined department processes to enhance productivity and reduce labor costs.
- Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
- Engaged customers and provided a very high level of service and support, helping find desired products and items.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Service Manager
Hy-Vee Grocery Store
Ankeny, IA
03.2021 - 10.2021
- Led daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated cross-departmental communication to enhance operational efficiency and resolve issues promptly.
- Monitored employee performance, providing constructive feedback and support for continuous improvement.
- Cultivated a positive work environment, fostering teamwork and collaboration among staff members.
- Resolved customer complaints in professional and a a timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
Customer Service Cashier
Hy-Vee Grocery Store
Ankeny, IA
08.2020 - 03.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability throughout the shift.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
Client Service Representative
Equifax
West Des Moines, IA
07.2019 - 07.2020
- Resolved client inquiries via email, ensuring timely and accurate responses.
- Answered customer inquiries, resolving issues effectively and maintaining high satisfaction levels.
- Managed high-volume calls, ensuring timely responses and efficient service delivery.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Grand View Christian School
Des Moines, IANo Degree - Office Administration
Faith Baptist Bible College
Ankeny, IASkills
- Customer service
- Customer satisfaction
- Customer-oriented
- Workflow management
- Team leadership
- Staff management
- Operational efficiency
- Customer engagement
- Multitasking
- Problem-solving
- Customer focused
- Telephone etiquette
Timeline
Aisles Online Manager
Hy-Vee Grocery Store
10.2021 - Current
Service Manager
Hy-Vee Grocery Store
03.2021 - 10.2021
Customer Service Cashier
Hy-Vee Grocery Store
08.2020 - 03.2021
Client Service Representative
Equifax
07.2019 - 07.2020
High School Diploma -
Grand View Christian School
No Degree - Office Administration
Faith Baptist Bible College