Resourceful and organized professional and full-time ETSU student with experience in customer service and medical assistance. Skilled in time management and decision-making, consistently contributing to team success by efficiently handling busy environments and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Kingsport, Tennessee
06.2024 - Current
Prepared high-quality beverages according to company recipes and customer preferences.
Ensured cleanliness and organization of work area, contributing to a safe and welcoming environment.
Provided exceptional customer service by engaging with customers and addressing needs.
Assisted in training new baristas on beverage preparation and customer service techniques.
Handled morning rush of customers with efficient, calm service, enhancing customer satisfaction during peak hours.
Processed customer payments accurately at cash register, facilitating smooth transactions.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Medical Assistant Intern
Mountain Region Family Medicine
Kingsport, Tennessee
01.2024 - 05.2024
Prepared examination rooms and ensured proper sterilization of instruments to maintain patient safety and compliance with health standards.
Assisted physicians during examinations and procedures to enhance patient care and streamline workflow.
Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
Conducted patient intake duties, including taking vital signs and medical histories, to gather essential information for accurate diagnosis and treatment.
Ensured HIPAA compliance by maintaining confidentiality of patient information.
Sales Associate
Aeropostale
Johnson City, Tennessee
06.2023 - 01.2024
Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
Collaborated with team members to achieve daily sales goals and improve customer service satisfaction.
Managed inventory by restocking shelves and performing regular counts to ensure product availability.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Handled customer complaints in a professional manner.
Participated in promotional events and contributed to marketing strategies in-store.
Education
Some College (No Degree) - Accounting
East Tennessee State University
Johnson City, TN
Skills
Customer service
Attention to detail
Excellent math skills
Multitasking
Time management
Team collaboration
Decision-making
Conflict resolution
Works with Excel spreadsheets
Can use tax platforms to do returns
Affiliations
Youth Group Leader, Living Word Church of God - Gray, TN (2024-2025)