Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Abigail Bowen

Kingsport,TN

Summary

Resourceful and organized professional and full-time ETSU student with experience in customer service and medical assistance. Skilled in time management and decision-making, consistently contributing to team success by efficiently handling busy environments and enhancing customer satisfaction.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Kingsport, Tennessee
06.2024 - Current
  • Prepared high-quality beverages according to company recipes and customer preferences.
  • Ensured cleanliness and organization of work area, contributing to a safe and welcoming environment.
  • Provided exceptional customer service by engaging with customers and addressing needs.
  • Assisted in training new baristas on beverage preparation and customer service techniques.
  • Handled morning rush of customers with efficient, calm service, enhancing customer satisfaction during peak hours.
  • Processed customer payments accurately at cash register, facilitating smooth transactions.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Medical Assistant Intern

Mountain Region Family Medicine
Kingsport, Tennessee
01.2024 - 05.2024
  • Prepared examination rooms and ensured proper sterilization of instruments to maintain patient safety and compliance with health standards.
  • Assisted physicians during examinations and procedures to enhance patient care and streamline workflow.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
  • Conducted patient intake duties, including taking vital signs and medical histories, to gather essential information for accurate diagnosis and treatment.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.

Sales Associate

Aeropostale
Johnson City, Tennessee
06.2023 - 01.2024
  • Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
  • Collaborated with team members to achieve daily sales goals and improve customer service satisfaction.
  • Managed inventory by restocking shelves and performing regular counts to ensure product availability.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Participated in promotional events and contributed to marketing strategies in-store.

Education

Some College (No Degree) - Accounting

East Tennessee State University
Johnson City, TN

Skills

  • Customer service
  • Attention to detail
  • Excellent math skills
  • Multitasking
  • Time management
  • Team collaboration
  • Decision-making
  • Conflict resolution
  • Works with Excel spreadsheets
  • Can use tax platforms to do returns

Affiliations

Youth Group Leader, Living Word Church of God - Gray, TN (2024-2025)

Timeline

Barista

Starbucks
06.2024 - Current

Medical Assistant Intern

Mountain Region Family Medicine
01.2024 - 05.2024

Sales Associate

Aeropostale
06.2023 - 01.2024

Some College (No Degree) - Accounting

East Tennessee State University
Abigail Bowen