Abigail Brown
Medical Lake,WA
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Spokane International Airport. Skilled in problem resolution and teamwork, adept at fostering loyalty through empathetic service and effective communication. Demonstrated leadership in high-pressure environments, significantly improving operational flow and customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Spokane International Airport
03.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Responded to customer calls and emails to answer questions about products and services.
Recreational Aide
Fairchild Airforce Base
05.2022 - Current
- Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
- Monitored inventory levels of supplies needed for daily operations while submitting timely requests for replenishment when necessary.
- Assisted in training and mentoring new staff members, sharing valuable experiences and promoting a cohesive team environment.
- Rented out all kinds of outdoor equipment.
- Did various kinds of work such as mowing, cleaning, picking up trash around the resort, cooking, and resale.
Counter Server
Zips
07.2022 - 03.2024
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Took and processed over customer orders.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Managed cash register transactions, maintaining accuracy and security at all times.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
Sandwich Maker
Subway
08.2023 - 11.2023
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
Education
High School Diploma -
Medical Lake High School
Medical Lake06.2024
No Degree - Running Start
Eastern Washington University
Cheney, WA06.2024
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Athletic
- Program Planning
- Flexibility
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
Timeline
Customer Service Agent
Spokane International Airport
03.2024 - Current
Sandwich Maker
Subway
08.2023 - 11.2023
Counter Server
Zips
07.2022 - 03.2024
Recreational Aide
Fairchild Airforce Base
05.2022 - Current
High School Diploma -
Medical Lake High School
No Degree - Running Start
Eastern Washington University
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