Abigail B Ruiz
Amarillo
Summary
Dedicated professional with strong background in providing administrative support duties. Proven ability to manage high-volume interactions and ensure accurate and timely documentation. Reliable team player focused on achieving efficient workflows and adapting to changing needs. Skilled in electronic health records management and internal and external communication.
Overview
8
8
years of professional experience
1
1
Language
Work History
Advanced Medical Support Assistant
Amarillo VA HealthCare System
Amarillo, TX
01.2022 - Current
- Coordinates and manages appointment scheduling across multiple primary care specialties, maintaining accuracy and compliance with established scheduling guidance and Veteran service standards.
- Leverage knowledge of standards of practice (SOP) and medical center policies (MCP) to effectively manage scheduling operations and maintain compliance.
- Maintain organized electronic files and documentation system to support efficient scheduling and daily operations.
- Coordinate and maintain accurate calendar record of appointment while serving as the primary liaison to support efficient scheduling operations.
- Maintain organized electronic files and documentation system to support efficient scheduling and daily operations.
- Utilized Microsoft Office programs (Excel and Outlook) to manage spreadsheets, maintain databases, and coordinate scheduling functions.
- Coordinated and maintained accurate appointment calendar records while serving as primary liaison to streamline scheduling operations.
- Served as the backup timekeeper to maintain all timecards for AMSA.
- Ensure accurate release of information within scope of assignment.
- Ensure accurate and neat files, records, postings and suspense systems as assigned.
- Route and distribute mail within the department/division.
- Schedule meetings and appointments, and handle routine paperwork.
- May post and maintain records associated with work assignments and resulting production.
Medical Support Assistant - Float
VA Amarillo HealthCare System
Amarillo, TX
11.2021 - 01.2022
- Serves as the primary point of contact for internal staff and external customers, responding to inquiries, and resolving administrative issues in a timely manner.
- Acted as a float MSA, supporting multiple clinics by adjusting to varying workloads, coordinating scheduling operations, and maintaining continuity of care while complying with organization policies and federal regulations.
- Reported to management about clinical workload to maintain data accuracy for metrics scheduling.
- Coordinated administrative operations, tracked workload and performance measures, maintained program records, and facilitated communication among staff to achieve goals and ensure compliance with policies for efficient service delivery.
- Reporting to management regarding clinical workload to ensure data accuracy to support metrics scheduling.
- Hours per week: 40
Medical Assistant/Administrative Clerk
Advanced Pain Care
Amarillo, TX
06.2018 - 03.2021
- Maintain and manage comprehensive record to ensure compliance with requirements from multiple accrediting, including the DEA, supporting regulatory audits and organizational standards.
- Maintain and manage comprehensive records to ensure compliance with requirements from multiple accrediting, including the DEA, supporting regulatory audits and organizational standards.
- Facilitate medication pre-authorizations by documenting patient requests and ensuring all records meet regulatory and organizational standards.
- Managed purchasing activities under the micro-purchase threshold, reviewing and processing procurement requests, resolving billing discrepancies, and ensuring timely acquisition of supplies and service.
- Conduct vendor research, track and monitor recurring budget trends and review transaction for indicators of fraud, waste, and abuse.
- Hours per week: 40
Education
Funeral Director Certificate - Mortuary Scienc
Amarillo College
Amarillo, TX05-2019
Skills
- Accountability
- Attention to Detail
- Clinical Knowledge
- Task Prioritization
- Flexibility
- Teamwork
- Decision Making
- Stress Tolerance
- Recordkeeping skills
Languages
English Spoken: Advanced | Written: Advanced | Read: Advanced
Job-related training
Active member of the Controlled Substance Program. Perform comprehensive controlled substance inspections, identifying discrepancies and safeguarding against medication diversion through thorough review and documentation.
Timeline
Advanced Medical Support Assistant
Amarillo VA HealthCare System
01.2022 - Current
Medical Support Assistant - Float
VA Amarillo HealthCare System
11.2021 - 01.2022
Medical Assistant/Administrative Clerk
Advanced Pain Care
06.2018 - 03.2021
Funeral Director Certificate - Mortuary Scienc
Amarillo College