Abigail Carlson
Flagstaff,Arizona
Summary
Personable and dedicated Customer Service Representative and Educator with experience in guest services. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Wicked AZ Coffee
Flagstaff, Arizona
01.2024 - Current
- Operated cash registers to process customer payments.
- Working independently and as a team.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Placed orders with suppliers for delivery of products required for daily operations.
Server and hostess
Fork n Fire
Oro Valley, Arizona
11.2022 - 05.2023
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Customer Service Representative
Our Play Place
Marana, AZ
03.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Ironwood Ridge High School
Tucson, AZ05.2023
Some College (No Degree) - BioMed
NAU
Flagstaff, AZSkills
- Cash Handling
- Opening and closing duties
- Inventory Management
- Positive and professional
- Solid problem solver
- Exceptional customer service
- Friendly and outgoing
- Product Upselling
- Product Knowledge
- Consultative Sales
- Product Sales
- Self Sufficient
Certification
- Safety and Health OSHA certified, 2022
- Food handlers card, 2024
Timeline
Barista
Wicked AZ Coffee
01.2024 - Current
Server and hostess
Fork n Fire
11.2022 - 05.2023
Customer Service Representative
Our Play Place
03.2022 - 09.2022
High School Diploma -
Ironwood Ridge High School
Some College (No Degree) - BioMed
NAU
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