Barista
Cactus Coffee
Wimberly, Texas
05.2021 - 08.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Educated coworkers and customers about new products.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Cultivated to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.