Abigail Cerrato
Desoto,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
04.2023 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Science
The University of Texas At Arlington
Arlington, TX05.2027
Skills
- Information Protection
- Guest Relations
- Customer Service
- Verbal and Written Communication
- Detail Oriented
- Cash Register Operation
- Positive and Engaging Demeanor
- Cash Handling
- Service Minded
- Policies and Procedures
Timeline
Guest Advocate
Target
04.2023 - Current
Bachelor of Science - Science
The University of Texas At Arlington