Abigail Chicas
Accounting
Sterling,VA
Summary
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance.
- Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
Work History
Accounts Payable and Receivable
Priority Nissan Mazda Tysons
Chantilly, VA
03.2022 - Current
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using CDK.
- Input financial data and produced reports using Excel and Google docs.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Managed and responded to correspondence and inquiries from vendors.
- Gathered, evaluated and summarized account data in detailed financial reports.
Customer Service Representative
National Motor Freight Traffic Association
Alexandria , VA
08.2018 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved SCAC issues over phone with 40 customers daily.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Facilitated inter-departmental communication to effectively provide customer support.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
Administrative Assistant
Alexandria Immediate Care
Alexandria, VA
05.2017 - 01.2018
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Supported office staff and operational requirements with administrative tasks.
- Prioritized incoming patients by degree of injury or illness.
- Enhanced office productivity by handling high volume of callers per day.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Mortgage Loan Officer Assistant
Atlantic Coast Mortgage
Alexandria, VA
06.2016 - 02.2017
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Conferred with applicants and creditors to obtain information and resolve paperwork discrepancies.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
- Managed event planning and execution for learning lunches and other business-centered gatherings.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
Customer Service Rep.
Armed Forces Benefits Association, AFBA
Alexandria, VA
01.2015 - 05.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Legal Receptionist
NovaLegalGroup, PC
Alexandria, VA
09.2013 - 10.2014
- Translated documents in English and Spanish.
- Provided verbal summaries of non-English documents for immediate use.
- Effectively navigated VA clerk, court and judicial websites.
- Scheduled and made appointments for three attorneys.
- Supported team of three attorneys in practice of Criminal/Personal Property law.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Filed documents with courts on behalf of attorney.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Created, edited and maintained correspondence, motions, subpoenas, opinions, complaints, declarations and pleadings associated with discovery and trial preparation.
- Produced and filed various legal documents and electronically preserved updated case record system.
Education
Associates of Arts And Sciences - Business Administration And Management
Germanna Community College
Locust Grove12.2021
Skills
- Order and Refund Processing
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Understanding Customer Needs
- Cultural Awareness and Sensitivity
- Proficiency in Microsoft Office and G Suite
- Excellent Attention to Detail
- Time Management
- Prioritizing and Planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounts Payable and Receivable
Priority Nissan Mazda Tysons
03.2022 - Current
Customer Service Representative
National Motor Freight Traffic Association
08.2018 - 03.2022
Administrative Assistant
Alexandria Immediate Care
05.2017 - 01.2018
Mortgage Loan Officer Assistant
Atlantic Coast Mortgage
06.2016 - 02.2017
Customer Service Rep.
Armed Forces Benefits Association, AFBA
01.2015 - 05.2016
Legal Receptionist
NovaLegalGroup, PC
09.2013 - 10.2014
Associates of Arts And Sciences - Business Administration And Management
Germanna Community College
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