Abigail Churulo
Bolingbrook,IL
Summary
Dynamic and results-oriented professional with a proven track record at Pelican Harbor Aquatic Park, showcasing exceptional customer service and leadership qualities. Excelled in streamlining operations, enhancing team efficiency, and significantly improving customer satisfaction. Skilled in CPR/AED, with a strong ability to solve problems and communicate effectively. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Receptionist
Paul Joseph Hair Salon
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Barista
Crafty Bean Cafe and Studio
10.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Life Guard
Pelican Harbor Aquatic Park
07.2021 - 05.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
Swim Instructor
Pelican Harbor Aquatic Park
02.2022 - 02.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook05.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Scheduling appointments
- Service-oriented mindset
- Punctual and Reliable
- Problem-Solving
- Attention to Detail
- Customer Service
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Patience and Empathy
- Physical Fitness
- CPR and AED Training
- Cash Handling
- Opening and closing duties
- Team Player
- Friendly and outgoing
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- POS Systems
- Menu Memorization
Timeline
Receptionist
Paul Joseph Hair Salon
01.2024 - Current
Barista
Crafty Bean Cafe and Studio
10.2023 - 06.2024
Swim Instructor
Pelican Harbor Aquatic Park
02.2022 - 02.2024
Life Guard
Pelican Harbor Aquatic Park
07.2021 - 05.2024
High School Diploma -
Bolingbrook High School
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