Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Classon

Whitewater,WI

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Quick learner and always open to new things and change.

Overview

8
8
years of professional experience

Work History

Kitchen Manager

Casey's General Store
04.2022 - Current
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Developed unique events and special promotions to drive sales.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Checked and tested foods to verify quality and temperature.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Motivated staff to perform at peak efficiency and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Kitchen Manager

Casey's General Store
04.2019 - 04.2022
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Developed unique events and special promotions to drive sales.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Checked and tested foods to verify quality and temperature.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Motivated staff to perform at peak efficiency and quality.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Customer Service Supervisor

Shopko
10.2016 - 01.2018
  • Interceded between employees during arguments and diffused tense situations.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored front areas so that questions could be promptly addressed.
  • Created customer support strategies to increase customer retention.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Coached employees through day-to-day work and complex problems.
  • Researched and corrected customer concerns to promote company loyalty.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Deli Clerk

Piggly Wiggly
08.2015 - 10.2017
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prepared salads, soups and sandwiches for customers.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Offered product samples to customers, generating additional sales through taste-testing.

Education

High School Diploma -

Elkhorn Area High School
Elkhorn, WI
06.2012

Skills

  • Customer Service
  • Inspection and Observation
  • Verbal and Written Communication
  • Order Accuracy
  • Disciplinary Action
  • Equipment Maintenance
  • Safe Food Handling
  • Food Item Purchasing
  • Team Leadership
  • Multitasking and Organization
  • Inventory Coordination
  • Staff Management

Timeline

Kitchen Manager

Casey's General Store
04.2022 - Current

Kitchen Manager

Casey's General Store
04.2019 - 04.2022

Customer Service Supervisor

Shopko
10.2016 - 01.2018

Deli Clerk

Piggly Wiggly
08.2015 - 10.2017

High School Diploma -

Elkhorn Area High School

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Abigail Classon