Abigail Cousin
San Angelo,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
27
27
years of professional experience
Work History
Store Manager
Claires Stores
San Angelo, Texas
05.2024 - Current
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
First Assistant Manager
Maurices
San Angelo, TX
10.2015 - 05.2024
- Cash management
- Supervised staff to ensure efficient operation of the store.
- Provided feedback to employees on performance improvement opportunities.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Coordinated special events such as in-store promotions, charity drives.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Assisted customers with product selection decisions based on their individual needs.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Area Manager
Stein Mart
Virginia Beach, Virginia
08.1997 - 06.2010
- Reviewed employee performance evaluations on an annual basis in order to identify areas of improvement.
- Resolved any customer complaints or grievances promptly in order to maintain a positive reputation among guests of .
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06-1997
Skills
- Shift Scheduling
- Store Merchandising
Timeline
Store Manager
Claires Stores
05.2024 - Current
First Assistant Manager
Maurices
10.2015 - 05.2024
Area Manager
Stein Mart
08.1997 - 06.2010
High School Diploma -
Princess Anne High School