Abigail Credle
Richmond
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
8
8
years of professional experience
Work History
Bar Manager
Eden Restaurant & Bar
Richmond, Virginia
02.2025 - Current
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Take dining reservations.
- Plan bar menus.
- Clean glasses, utensils, and bar equipment.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Order or requisition liquors and supplies.
- Collect money for drinks served.
Bar Manager
Aura Bar & Grill
Richmond, Virginia
04.2023 - 10.2023
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
- Plan bar menus.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Slice and pit fruit for garnishing drinks.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Schedule staff hours and assign duties.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
- Count money and make bank deposits.
Customer Service Representative
Vangent
Richmond, VA
05.2019 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Room Service Server
Jefferson Hotel
Richmond, Virginia
02.2018 - 12.2019
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Clean tables or counters after patrons have finished dining.
- Garnish and decorate dishes in preparation for serving.
Education
Associate of Science - Health Science
Richard Bland College
Petersburg, VirginiaHigh School Diploma - Highschool Diploma
Thomas Dale Highschool
Chester, Virginia05.2018
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Conflict resolution
- Issue resolution
Timeline
Bar Manager
Eden Restaurant & Bar
02.2025 - Current
Bar Manager
Aura Bar & Grill
04.2023 - 10.2023
Customer Service Representative
Vangent
05.2019 - 05.2022
Room Service Server
Jefferson Hotel
02.2018 - 12.2019
Associate of Science - Health Science
Richard Bland College
High School Diploma - Highschool Diploma
Thomas Dale Highschool